Director, Investigations

OBSI - Ombudsman for Banking Services and Investments; Toronto; Hybrid; CAD 165,000 - 195,000; Full time

Benefits offered by this job

Competitive salary

Incentive programs

Benefits package

Pension plan

Job summary

OBSI - Ombudsman for Banking Services and Investments in Toronto, Ontario, seeks a Director, Investigations to lead a team focused on the fair resolution of consumer complaints within the banking and investments sector. The role partners with Deputy Ombudsmen to ensure consistency, professional development, and impactful outcomes.

The position offers a hybrid workplace with a competitive total rewards package, including base pay, incentives, comprehensive benefits, and a company-contributed

Qualifications

• Leadership experience in banking and/or investments sector.

Responsibilities

• Lead multiple investigative teams and provide support to the Deputy Ombudsmen in leading the broader investigative team.
• Develop solutions for emerging and systemic issues.

Job description

Are you a talented financial professional interested in public service and contributing to financial fairness and justice? If so, we are currently looking for a Director, Investigations with professional leadership experience in the banking and/or investments sector to lead a team specializing in the fair resolution of consumer complaints.

Ombudsman for Banking Services and Investments (OBSI) is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people's lives every day and helps to ensure a fair, effective and trusted financial system for everyone.

Vacancy: new vacancy

Salary Range: $165,000 to 195,000 per annum with the placement and offered salary being based on knowledge, skills, education/training and experience, as well as external market conditions and internal equity

Workplace Type: Hybrid arrangement. The OBSI office is located in downtown Toronto

You will play a critical role in the organization by leading multiple investigative teams and providing support to the Deputy Ombudsmen in leading the broader investigative team. OBSI's Investigation Managers and Deputy Ombudsmen work collaboratively to ensure the effectiveness and professional development of team members, consistency across all investigations teams, and the development of solutions for emerging and systemic issues.

OBSI provides a workplace that values and respects people from diverse backgrounds, talents and experiences which makes OBSI success possible. Candidates residing in the GTA will be considered and flexible work arrangements are possible.

OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program.

OBSI invests in employees by offering career progression and opportunities for learning and development.

Become a part of a world class ombudsman organization that all Canadians can be proud of.

OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at [e-mail].

For additional details and qualifications and to apply to this position, please visit our website at www.obsi.ca/careers.

While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.