Employee Relations Analyst (13589)

Toronto Transit Commission (TTC); Toronto; On-site; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Hybrid work approach

Pension plan

Health, dental and vision coverage

Job summary

The Toronto Transit Commission (TTC) is seeking a skilled Employee Relations researcher to support collective bargaining and data-driven decision making within its Human Resources department.

Reporting to the Manager, Employee Relations, you will conduct data analysis, manage projects, and assist with grievances, mediations, arbitrations, and policies. A post-secondary education in Industrial Relations and strong knowledge of labour law are essential.

Qualifications

• Post-secondary education in Industrial Relations or equivalent experience.
• Strong understanding of labour relations and collective bargaining.
• Ability to interpret Collective Agreements.
• Knowledge of Ontario Labour Relations Act, Ontario Human Rights Code, Employment Standards Act, OHSA.
• Strong negotiation, mediation and conciliation skills.
• Experience in unionized environments and progressive discipline.
• Analytical and problem-solving skills.
• Proficient in Word, Excel and databases.
• Good judgement and communication skills.
• Comprehensive knowledge of the Ontario Human Rights Code and disability accommodation requirements.

Responsibilities

• Conduct research and analyze data to support collective bargaining, including economic trends, settlements, arbitration decisions, industry practices, compensation benchmarks, and operational initiatives.
• Lead or support Employee Relations projects, measuring cost savings and process improvements.
• Develop and present collective bargaining and Employee Relations materials, including presentations, reports, briefings, and communications.
• Monitor labour and employment law developments, assess impacts to the TTC, and maintain reference resources.
• Collect, analyze, and maintain qualitative and quantitative data to support informed decision-making and ensure data integrity.
• Support Employee Relations activities, including grievances, mediations, arbitrations, settlement negotiations, wrongful dismissal claims, and advisory services; provide backup coverage for Employee Relations Consultants as needed.
• Build and maintain effective relationships with unions and key stakeholders.
• Prepare and respond to union applications, strikes, picketing matters, and other labour relations proceedings.
• Support duty-to-accommodate cases under the Human Rights Code.
• Assist in developing and delivering Employee Relations training, briefings, and information sessions.
• Promote respectful, inclusive, and accessible service for employees and customers in compliance with the Ontario Human Rights Code.

Skills

Analytical skills

Corporate risk

Project planning

Regulatory knowledge

Communication

Interpersonal skills

Education

Post-secondary education in Industrial Relations

Tools

Word

Excel

Databases

Job description

Department: Human Resources (20000040) - Employee Relations (30000062)

Salary Information: $100,318.40 - $125,434.40

Employment Type: Regular

Vacancy: Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: September 10, 2026

Last Day to Apply: September 17, 2026

Reports to: Manager, Employee Relations

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Are you a skilled researcher and problem solver with a passion for labour relations and data-driven decision making? We have an exciting opportunity in our Human Resources Department!

What You Will Do

Reporting to the Manager, Employee Relations, the incumbent conducts research and analysis to support collective bargaining and Employee Relations activities, participates in bargaining, supports projects and process improvements, manages team resources and databases, assists with grievances, mediations, and arbitrations, and interprets collective agreements, policies, and procedures. The incumbent will also:

• Conduct research and analyze data to support collective bargaining, including economic trends, settlements, arbitration decisions, industry practices, compensation benchmarks, and operational initiatives.
• Lead or support Employee Relations projects, measuring cost savings and process improvements.
• Develop and present collective bargaining and Employee Relations materials, including presentations, reports, briefings, and communications.
• Monitor labour and employment law developments, assess impacts to the TTC, and maintain reference resources.
• Collect, analyze, and maintain qualitative and quantitative data to support informed decision-making and ensure data integrity.
• Support Employee Relations activities, including grievances, mediations, arbitrations, settlement negotiations, wrongful dismissal claims, and advisory services; provide backup coverage for Employee Relations Consultants as needed.
• Build and maintain effective relationships with unions and key stakeholders.
• Prepare and respond to union applications, strikes, picketing matters, and other labour relations proceedings.
• Support duty-to-accommodate cases under the Human Rights Code.Assist in developing and delivering Employee Relations training, briefings, and information sessions.
• Promote respectful, inclusive, and accessible service for employees and customers in compliance with the Ontario Human Rights Code.

What Qualifications Do You Bring?

• Completion of a post-secondary education in Industrial Relations, a combination of education, training, and experience in a union environment deemed to be equivalent.
• Thorough understanding of employee and labour relations practices and principles including the collective bargaining process;
• Familiarity with and ability to interpret Collective Agreements;
• Ability to interpret and apply the Ontario Labour Relations Act, Ontario Human Rights Code, Employment Standards Act, Occupational Health & Safety Act, other legislation and related jurisprudence;
• Strong negotiation, mediation and conciliation skills;
• Experience consulting in a unionized environment and applying progressive discipline principles;
• Well-developed analytical and problem-solving skills;
• Proficient in the use of a personal computer and related software applications relevant to the work (i.e. Word, Excel, databases, etc.);
• Sound judgement; and well-developed investigative, organizational, interpersonal, time management, and oral and written communication skills;
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What Skills You Bring?

• Apply analytical skills
• Assess and manage corporate risk
• Plan and organize activities / projects to meet section and organizational goals
• Demonstrate specialized expertise and knowledge in the assigned field
• Use office technology, software and applications
• Understand and apply relevant laws and regulations

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full‑time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well‑being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti‑racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization.

The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier‑free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.

All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool

During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.

You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.