Manager Human Resources Metro

Metro Inc.; Toronto; Hybrid; CAD 79,000 - 108,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work model

Group insurance

Pension plan

Generous holiday policy

Employee Assistance Program

Company vehicle

Free parking

Professional development

Short Term Incentive Eligibility

Job summary

METRO is seeking an experienced HR Manager to serve as a strategic partner for store operations across a designated geographic district in Ontario. You will provide expert guidance on HR and labour relations, ensuring alignment with business objectives and compliance with collective agreements.

You will work closely with operational leaders, coaching them on people strategies and resolving complex employee relations issues. Regular travel across the GTA and Northern/Eastern Ontario is required.

Qualifications

• Post-secondary education in Human Resources, Business, or a related field.
• 3–5 years of progressive HR experience, ideally as an HR Business Partner or Generalist.
• CHRP/CHRL designation is considered an asset.
• Experience in a unionized environment, preferably within retail.

Responsibilities

• The HR Manager serves as a strategic partner, supporting store operations across a geographic district.
• Deliver expert guidance on HR and labour relations, alignment with business objectives and collective agreements.
• Travel throughout the GTA and surrounding regions with occasional overnight stays.

Skills

Employee relations

Grievances handling

Coaching leaders

Analytical skills

Legislation knowledge

Multitasking in fast-paced env

Education

Post-secondary education in HR/Business

Job description

Position Title: Manager Human Resources Metro

Job Requisition ID: 50042

Career Group (ADSP): Administration

Division: Nat - Ressources humaines (80069754)

Department: Human Resources

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $78 880.00 - $108 460.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This posting is for an existing permanent full-time vacancy.

Joining our team has its advantages!

• Flexible schedule to promote work/life balance
• Telecommuting in hybrid mode
• Group insurance from the first day
• Very competitive pension plan
• Generous holiday policy
• Personal day
• Employee Assistance Program
• Company vehicle provided
• Free parking
• Opportunity for professional development
• Short Term Incentive Eligibility

Summary

The HR Manager serves as a strategic Business Partner, supporting store operations across a designated geographic district. This role is responsible for delivering expert guidance on human resources and labour relations matters, ensuring alignment with business objectives, legislative requirements, and collective agreement obligations.

Working closely with operational leaders, the HR Manager provides proactive coaching, drives effective people strategies, and supports the resolution of complex employee and labour relations issues.

This role requires extensive travel throughout the GTA and surrounding regions, including Northern and Eastern Ontario, with occasional overnight stays as business needs require.

Specific Responsibilities

Business Partnership & Advisory

• Partner with District Managers and store leadership to understand business needs and deliver tailored HR and labour relations solutions
• Provide expert advice and coaching on HR policies, procedures, legislation, and collective agreements
• Build strong, trusted relationships with stakeholders to support effective decision-making

Labour Relations & Employee Relations

• Lead and support grievance management and dispute resolution processes
• Act as a key advisor during arbitration and legal proceedings in collaboration with legal counsel
• Conduct workplace investigations and address complaints related to policy breaches or legislative matters
• Ensure consistent and compliant application of collective agreements and labour practices

Talent & Workforce Management

• Support store operations in core HR processes, including:


• Talent acquisition
• Performance management
• Succession planning
• Onboarding and offboarding
• Compensation guidance
• Analyze workforce trends and identify opportunities to improve engagement, retention, and performance

Health, Safety & Compliance

• Partner with Health & Safety teams to support accommodation, modified duties, and return-to-work cases, ensuring compliance with employment legislation and internal policies

Training & Program Support

• Contribute to the development and delivery of HR and labour relations training programs
• Support the execution of HR initiatives and ensure effective implementation at the store level
• Ensure accuracy and consistency in HR transactions and processes

Qualifications

• Post-secondary education in Human Resources, Business, or a related field
• 3–5 years of progressive HR experience, ideally as an HR Business Partner or Generalist
• CHRP/CHRL designation is considered an asset
• Experience in a unionized environment, preferably within retail

Knowledge & Skills

• Strong knowledge of employment legislation, including ESA, Labour Relations Act, Human Rights Code, and Occupational Health & Safety legislation
• Proven experience managing grievances, investigations, and complex employee relations matters
• Strong influencing and relationship-building skills with the ability to coach leaders at all levels
• Excellent analytical, problem-solving, negotiation, and conflict resolution capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrates a high level of professionalism, discretion, and sound judgment when handling confidential matters

Relationships

• Internal: Store Operations, Payroll, Labour Relations, Health & Safety, Loss Prevention, Legal
• External: Customers, union representatives, and regulatory bodies

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.