Pharmacy Manager

Food Basics; Toronto; On-site; CAD 61,000 - 74,000; Full time

Benefits offered by this job

Short-Term Incentive Plan

Flexible scheduling

Group benefits starting day one

Competitive pension plan

Generous vacation entitlement

Personal days

Employee Assistance Program

Professional development opportunities

Job summary

METRO is seeking a Pharmacy Manager in Ontario to lead the dispensing and front shop, ensure compliance with regulatory standards, and drive patient care excellence.

You will manage dispensary operations, supervise pharmacists and staff, and uphold corporate policies while achieving financial targets and service goals.

Qualifications

• Pharmacy degree (B.Sc. Phm.).
• Licensed to practice in Ontario (Part A).
• Injection certification and smoking cessation certification a plus.

Responsibilities

• Ensure pharmacy operations comply with OCP regulations and company policies.
• Meet Designated Manager requirements with OCP.
• Dispense medications, counsel patients, and fulfill dispensary orders.
• Support expanded scope of pharmacy practice and services.
• Collaborate with healthcare professionals to deliver patient care.
• Oversee staffing, scheduling, and front shop operations.
• Manage OTC processes, inventory, and shrink.
• Develop staff and drive performance improvements.

Skills

Pharmacy leadership

HR management

Financial & operations acumen

Patient care focus

Regulatory compliance

Team scheduling

Customer service

Interpersonal skills

Education

Pharmacy degree (B.Sc. Phm.)

Ontario Pharmacists license (Part A)

Tools

Kroll pharmacy software

MS Office

PC systems

Job description

The typical hourly salary range for this position is $44.00 to $54.00. The hourly salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for an existing permanent full-time position.

Joining our team has its advantages:

• This position is eligible for participation in a non-discretionary Short-Term Incentive Plan (STIP), which is determined by both individual and company performance
• Flexible scheduling to support work-life balance
• Group benefits starting on day one
• Competitive pension plan
• Generous vacation entitlement
• Personal days
• Employee Assistance Program
• Professional development opportunities

Are you ready to lead a dynamic team and make a real impact in the world of healthcare? As a Pharmacy Manager, you’ll play a pivotal role in driving the success of our pharmacy by achieving strategic goals and exceeding financial targets. You’ll have the opportunity to provide exceptional patient care, manage both the dispensary and front shop, and ensure our operations meet the highest standards set by the Ontario College of Pharmacists.

What You’ll Do:

• Ensure the Pharmacy department is in compliance with OCP regulations/policies, any other regulatory body governing the practice of pharmacy, and the Company’s policies, procedures, operational standards and initiatives.
• Meet all requirements as a Designated Manager with OCP.
• Perform all professional activities of dispensing, patient counseling and pharmacy services and perform all tasks required to satisfy dispensary orders.
• Perform all acts under the expanded scope of pharmacy practice.
• Provide pharmacy services and Company initiatives.
• Collaborate with other health care professionals in the provision of patient care.
• Ensure the pharmacy opens and closes according to hours of operation and manage pharmacist scheduling needs.
• Organize dispensary functions and personnel to optimize workflow and manage front shop operations.
• Ensure the completion of all pharmacy-related paperwork.
• Manage operations of the OTC business
• Manage inventory and shrink.
• Schedule all pharmacy staff members (includes pharmacist coverage for all hours of operations).
• Manage unionized employees and the staff pharmacist(s).
• Resolve staff issues and concerns.
• Maintain awareness of current local competitive activity and business development opportunities and inform head office.
• Satisfy the Company’s expectations on the delivery of consistent, exceptional customer service.
• Maintain store standards and conditions.
• Cash register operations

Qualifications:

• Education – B.Sc. Phm. Degree (4-year University Pharmacy Program).
• Licensure – Registered Part A Pharmacist with the Ontario College of Pharmacists.
• Injection certified, Smoking Cessation certified and registered with the Ontario College of Pharmacists
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• HR management skills to hire, train, motivate, retain, coach and develop competent employees.
• Leadership to inspire and motivate people to achieve operational goals and objectives.
• Financial & business acumen - strong knowledge of financial & operational aspects of pharmacy.
• Strong operations knowledge to converge best practices into effective approach.
• Results oriented demonstrating bias for action and motivated by ROI.
• Driving continuous improvement in processes/procedures to improve pharmacy's performance.
• Interpersonal skills to build strong working relationships and positive work environment.
• Language skills to communicate clearly and listen carefully in a respectful manner.
• Organizational skills to prioritize, plan ahead, manage time and be punctual.
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
• Receptivity to accept constructive feedback for continuous improvement.
• Initiative to identify and complete tasks independently.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment:

At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.