Human Resources Advisor

Metro Inc.; Ottawa; On-site; CAD 62,400 - 85,800; Full time

Job summary

Metro Inc. in Ottawa is seeking an Human Resources Advisor to provide HR support to assigned stores and distribution centres. The role includes investigations, handling grievances, and coordinating recruitment for non-union and pharmacy roles.

You will work closely with Store Operations to support recruitment, handle postings for unionized positions, and ensure compliance with collective agreements and laws. This is a permanent full-time role with opportunities to contribute to HR programs.

Qualifications

• College diploma or University studies in Human Resources.
• 3–5 years experience in a retail environment.
• CHRP designation an asset.
• Experience within a unionized environment.
• Excellent written and verbal communication skills.
• Intermediate PC skills in Microsoft Office.
• Strong interpersonal skills, including composure under stress.
• Attention to detail a must.
• Bilingual an asset.
• Working knowledge of SAP an asset.
• Ability to travel as needed is required.

Responsibilities

• Under the direction of the Manager, H.R. & L.R., assists various management personnel on interpretation of their collective agreements.
• Investigates and evaluates grievances, recommends solution in collaboration with Management, and participates in arbitration as required.
• Actively recruits internal and external candidates for Retail In-Training Program, Assistant Store Managers, and pharmacy positions.
• Conducts detailed investigations into harassment complaints and other employee relations matters.
• Provides guidance to the Store Operations team on all HR matters, under the direction of the Manager, H.R. & L.R.
• Assists with HR activities related to opening and closing retail and distribution operations.
• Prepares disciplinary letters for retail management, under the direction of the Manager, H.R. & L.R.
• Collaborates with retail management, the union, and service departments to resolve issues at store and distribution centre levels.
• Ensures work practices comply with applicable laws, regulations, and collective agreements.
• Supports training programs and initiatives for retail stores and distribution centres.
• Identifies opportunities to improve processes and enhance customer service.

Skills

Excellent written and verbal comms

Strong interpersonal skills

Attention to detail

Bilingual

Microsoft Office

Retail experience

Travel flexibility

Education

College diploma or University studies in Human Resources

Tools

SAP

Job description

Position Title: Human Resources Advisor

Job Requisition ID: 48779

Career Group (ADSP): Administration

Division: Nat - Ressources humaines (80069754)

Department: Human Resources

Work Location: ON - INDUSTRIAL AVE, OTTAWA

Province: Ontario

The typical salary range for this position is $62 400.00 - $85 800.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for an existing permanent full-time position

Summary

The Human Resources Advisor provides HR support to assigned stores and distribution centres, including conducting investigations and managing grievances and harassment cases. The role also works closely with Store Operations to support recruitment for non-union Department Managers and Assistant Store Managers, as well as coordinating job postings for unionized positions.

Specific Responsibilities

• Under the direction of the Manager, H.R. & L.R., assists various management personnel on interpretation of their collective agreements.


• Investigates and evaluates grievances, recommends solution in collaboration with Management, and participates in arbitration as required.


• Actively recruits internal and external candidates for the Retail In-Training Program (retail management roles), Assistant Store Managers, and pharmacy positions.


• Conducts detailed investigations into harassment complaints and other employee relations matters.


• Provides guidance to the Store Operations team on all HR matters, under the direction of the Manager, H.R. & L.R.


• Assists with HR activities related to opening and closing retail and distribution operations.


• Prepares disciplinary letters for retail management, under the direction of the Manager, H.R. & L.R.


• Collaborates with retail management, the union, and service departments to resolve issues at store and distribution centre levels.


• Ensures work practices comply with applicable laws, regulations, and collective agreements.


• Supports training programs and initiatives for retail stores and distribution centres.


• Identifies opportunities to improve processes and enhance customer service.

Qualifications

• College diploma or University studies in Human Resources


• 3 - 5 years experience in a retail environment


• CHRP designation an asset.


• Experience within a unionized environment.


• Excellent written and verbal communication skills


• Intermediate PC skills in Microsoft Office


• Strong interpersonal skills, including composure under stress


• Attention to detail a must


• Bilingual an asset


• Working knowledge of SAP an asset


• Ability to travel as needed is required

Relationships

Internally has regular contact with Head Office Department including Payroll, Benefits, Store Operations, and Corporate and Divisional Labour Relations on a variety of issues.

External: Customers, and union representatives

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artificial Intelligence in Recruitment

At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.