Manager, Human Resources

AgeCare; Mississauga; Hybrid; CAD 100,000 - 113,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth opportunities

Diversity & inclusion

Supportive culture

Job summary

AgeCare is seeking an experienced Manager, Human Resources, Operations (Ontario) to provide strategic and operational HR support across our Ontario communities.

Reporting to the Vice President of Human Resources, this role partners with site leadership to provide expert guidance on employee and labour relations, workplace practices, performance management, and the application of HR policies and collective agreements.

Qualifications

• Post-secondary education or diploma in Human Resources Management.
• CHRP certification is an asset.
• A minimum of 5 years of progressive HR experience, with strong generalist and labour relations experience.
• Experience working in a complex, multi-union environment is preferred.
• Experience in Long Term Care or Assisted Living is preferred.
• Knowledge of employment legislation, labour relations practices, WSIB, workplace investigations, performance management, and HR best practices.
• Strong written and verbal communication skills, with the ability to build and maintain positive working relationships at all levels of the organization.
• Strong organizational and time management skills, with the ability to manage competing priorities and work independently.
• Ability to demonstrate sound judgment, discretion, and sensitivity when managing complex and confidential matters.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with HRIS systems such as Workday or UKG is an asset.
• A valid driver's license and the ability to travel regularly between sites.
• Must be able to provide a complete and current Vulnerable Sector Check, including a Criminal Background Check, completed within the past six months, or be willing to obtain one.

Responsibilities

• Provide advice, interpretation, coaching, and guidance to managers and employees on employee and labour relations matters, workplace policies and procedures, performance management, complaints, investigations, conflict resolution, absenteeism, progressive discipline, and terminations.
• Support the interpretation and application of collective agreements, including grievances and other labour relations matters, and assist with effective dispute resolution strategies.
• Assist with monitoring the frequency and duration of steps within the grievance procedure and provide guidance to leaders throughout the process.
• Support WSIB claims, return-to-work planning, Attendance Management Programs, and Early and Safe Return to Work Programs.
• Respond to employee and workplace incidents at residences in a timely manner and provide appropriate HR support and guidance to site leadership.
• Coach and support leaders in addressing workplace challenges, strengthening employee engagement, and fostering positive workplace cultures.
• Collaborate with HR colleagues and senior leaders on HR programs, initiatives, policy implementation, and continuous improvement.
• Maintain a high level of discretion and confidentiality when managing sensitive employee and workplace matters.
• Utilize HRIS and other systems, including Workday and UKG, to support accurate employee information, reporting, and HR processes.

Skills

Labour relations

Employee relations

HR policy interpretation

Communication skills

Time management

Discretion & confidentiality

Strategic partnership

Education

Post-secondary education in Human Resources Management

CHRP certification (asset)

Tools

Workday

UKG

Microsoft Office (Word, Excel, Outlook)

Job description

Work Location: AgeCare Corporate-Ontario

FTE: 1.0, 37.5 hours weekly

Employment Type: Regular Full-Time

Salary: $100,000 - $112,500

This is a hybrid role based out of the Mississauga office, with required travel to Ontario sites.

The Opportunity

AgeCare is seeking an experienced Manager, Human Resources, Operations (Ontario) to provide strategic and operational HR support across our Ontario communities. Reporting to the Vice President of Human Resources, this role partners with site leadership to provide expert guidance on employee and labour relations, workplace practices, performance management, and the application of HR policies and collective agreements.

Working in a complex, multi-site and multi-union environment, the Manager, Human Resources provides trusted advice, coaching, and support to leaders and employees while helping ensure consistent, fair, and effective HR practices across the organization.

This is an opportunity for an experienced HR professional to build strong partnerships with leaders, navigate complex workplace matters, and contribute to a positive and engaged workplace culture that supports AgeCare employees and the residents we serve.

What You Will Do

• Provide advice, interpretation, coaching, and guidance to managers and employees on employee and labour relations matters, workplace policies and procedures, performance management, complaints, investigations, conflict resolution, absenteeism, progressive discipline, and terminations.
• Support the interpretation and application of collective agreements, including grievances and other labour relations matters, and assist with effective dispute resolution strategies.
• Assist with monitoring the frequency and duration of steps within the grievance procedure and provide guidance to leaders throughout the process.
• Support WSIB claims, return-to-work planning, Attendance Management Programs, and Early and Safe Return to Work Programs.
• Respond to employee and workplace incidents at residences in a timely manner and provide appropriate HR support and guidance to site leadership.
• Coach and support leaders in addressing workplace challenges, strengthening employee engagement, and fostering positive workplace cultures.
• Collaborate with HR colleagues and senior leaders on HR programs, initiatives, policy implementation, and continuous improvement.
• Maintain a high level of discretion and confidentiality when managing sensitive employee and workplace matters.
• Utilize HRIS and other systems, including Workday and UKG, to support accurate employee information, reporting, and HR processes.

What You Bring

• Post-secondary education or diploma in Human Resources Management or an equivalent combination of education and experience.
• CHRP certification is an asset.
• A minimum of 5 years of progressive HR experience, with strong generalist and labour relations experience.
• Experience working in a complex, multi-union environment is preferred.
• Experience in Long Term Care or Assisted Living is preferred.
• Knowledge of employment legislation, labour relations practices, WSIB, workplace investigations, performance management, and HR best practices.
• Strong written and verbal communication skills, with the ability to build and maintain positive working relationships at all levels of the organization.
• Strong organizational and time management skills, with the ability to manage competing priorities and work independently.
• Ability to demonstrate sound judgment, discretion, and sensitivity when managing complex and confidential matters.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with HRIS systems such as Workday or UKG is an asset.
• A valid driver's license and the ability to travel regularly between sites.
• Must be able to provide a complete and current Vulnerable Sector Check, including a Criminal Background Check, completed within the past six months, or be willing to obtain one.

What We Offer

• Competitive pay and benefits: Competitive salary, health benefits, and paid time off.
• Career growth: Opportunities for training, education, and advancement.
• Supportive culture: A diverse and inclusive HR team.
• Meaningful work: Work that helps employees bring their best to work and provide exceptional care to the residents we serve.
• Recognition: A workplace where hard work is valued and celebrated.

About AgeCare

For over 25 years, AgeCare has been dedicated to creating vibrant and supportive communities, providing high-quality care and fostering meaningful connections. With over 50 communities across Alberta, BC and Ontario, we offer a comfortable, home-like atmosphere where residents can age with dignity and respect. Guided by our values of trust, quality, respect and teamwork, our compassionate and dedicated team is at the core of our success, ensuring that residents enjoy a rich quality of life in an environment tailored to their needs.

At AgeCare, we value diversity and inclusion and encourage all qualified individuals to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.