Manager, Graduate Rotational Program

TD; Markham; On-site; CAD 90,000 - 110,000; Full time

Job summary

TD's Operations Leadership Associate Program is a 24-month rotational experience designed to immerse you in operations management, risk, modernization, automation, and service fulfillment. You will rotate across multiple CPB Operations areas every six months, gaining exposure to credit adjudication, servicing, performance ecosystems, automation, and regulatory delivery.

You’ll work on building scalable, data-driven processes, leveraging AI to enhance efficiency and improve the customer banking

Responsibilities

• Operate with a lean, agile, and technology-enabled mindset to streamline, automate, and scale processes, using data and AI to improve efficiency for customers and colleagues.
• Champion productivity and manage change by documenting, communicating, and training colleagues on new processes, tools, data-driven insights, and AI.

Job description

Role Type:

Masters and Advanced Degrees

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Pay Details:

100000 - 100000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Efficiency is what we are about at TD Bank Group (TD) Canadian Personal Banking (CPB) Operations. Our department of 2,600 colleagues from across Canada is responsible for end-to-end Retail banking operation functions and capabilities across multiple CPB products and services. In other words, our strategic decisions impact everyday people and their families on a personal level. We collaborate closely with business partners to deliver a legendary experience to everyone, from our customer base to distribution teams.

CPB Operationsis actively enhancing and enriching how TD supports its customers. This includes future-orienting our operations with modernized, simplified services. We deliver specialized and advisory support in the areas of Real Estate Secured Lending, Personal Lending, Credit Cards, Everyday Banking, Wealth, and Personal Savings & Investments. We also deliver specialized credit advice, underwriting and fulfillment of key processes.

Job Details

About the Program

The Operations Leadership Associate Program is an immersive 24-month program designed to help you to step into our world of operations management, including but not limited to operational risk management, banking operations, banking modernization, automation, as well as product and services fulfillment. The goal of the program is to develop leaders in Operations who understand, administer, and deliver business practices to achieve the highest level of efficiency possible for CPB Operations.

We are looking for individuals who have creative energy combined with a strategic mindset to improve, simplify, and automate. If you have a genuine desire to help customers get the most from their banking experience and you enjoy eliminating complexity, we want you to be part of our leadership rotational program.

In this program, you will rotate across CBP Operations areas approximately every six months:

• Credit Centre Adjudication and Funding: Learn how this skillful team drives growth and enhances end-to-end Real Estate Secured Lending credit adjudications and funding processes through fair, consistent, and efficient decision making

• Banking, Estate and Credit Servicing: See how this forward-thinking team enables business growth through agile, efficient, and value-added processes for deposit business operations, settlement of new Estate files, and mortgage discharges that meet evolving customer expectations

• Operations Performance Ecosystem: Engage with data driven teams to enable Operations colleagues & leaders with data, insights, tools & routines to consistently exceed customer & stakeholder expectations, manage risk & optimize the way we operate. Includes forward planning, performance measurement, optimized workflow allocation & colleague skills progression supported by consistent routines & coaching practices

• Operations Colleague Confidence & Automation: Collaborate with this dynamic team to define and deliver pan-Operations Automation strategy, introduce AI-powered technologies to transform the way our colleagues interact with our customers, maintain hundreds of Operations tech assets and premises management as well as ensure colleague confidence & talent programs stay at forefront

• Operations Control & Regulatory Delivery: Understand how this specialized team proactively detects & monitors operational risks, oversees regulatory delivery & remediation, & manages centralized process performance testing

We align rotation opportunities with our business strategies to ensure you work on the most important priorities.

What You’ll Do

No matter where you work at TD you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. Here’s what this means for each rotation in our program:

Make an Impact:

• Operate with a lean, agile, and technology-enabled mindset to streamline, automate, and scale processes, leveraging data and AI where appropriate to improve efficiency for customers and colleagues

• Champion productivity and manage change impacts by documenting, communicating, and training colleagues and stakeholders on new processes, tools, data-driven insights, and AI