Manager, Global Operations

Rocket Lab; Toronto; On-site; USD 85,000 - 110,000; Full time

Job summary

Rocket Lab is seeking a Manager of Global Operations in Toronto to lead a team focused on enhancing customer logistics experience. The role involves overseeing operational tasks, managing client relationships, and contributing to business growth while ensuring adherence to logistics best practices. This position offers unmatched career growth in a dynamic environment dedicated to simplifying global commerce.

Qualifications

• 2+ years of people management experience.
• 5+ years in supply chain or logistics.
• Experience in customer-facing roles.

Responsibilities

• Manage a diverse team to ensure operational excellence.
• Oversee a book of business and seek growth opportunities.
• Ensure compliance with internal and external requirements.

Skills

Leadership

Data analytics

Continuous improvement

Education

Business/Master's degree in Supply Chain

Tools

Looker

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Come join our rapidly growing team in Toronto and help us make global trade easy for everyone!

The opportunity:

As a Manager, Global Operations you will work directly with Flexport’s end customers to help them achieve their logistics goals. Within your region you will manage a team of operators and partner with: our sales and customs teams, subcontractors, carriers, terminals and trucking providers to ensure a positive customer experience. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

In this role you will not only manage a team of operators, but also be responsible for managing an overall book of business. You will largely be the main point of contact for your customer base, running MBRs and QBRs and ensuring best in class customer experience while also working to find opportunities to grow your partnership with these customers.

As a team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be responsible to build, lead and manage operators delivering high performance and operational excellence that delights our customers
• Manage a book of business with a variety of client types and seek opportunities to proactively grow the business through increased adoption and product expansion.
• Oversee and manage Partners and Vendors appointed to execute end to end transactions and a selection of services, accounting for costs and services
• Ensure that we comply to internal and external requirements to maintain a high bar in safety, security and overall compliance
• Work with Product, Sales, Customs and other internal teams to develop, implement and manage new services/sunset sub-optimal services
• Manage the budget, ensuring that we grow responsibly and work towards lowering costs and improving operator effectiveness
• Maintain and exceed performance metric goals to improve quality of service, productivity and profitability targets
• Take pride in developing and deploying continuous improvement and new product innovations within operations and share with counterparts in other regions
• Develop and lead regular business cadences with customers and internal teams such as weekly and monthly business reviews or forecasting and annual planning cycles

You should have:

• 2+ years experience in people management
• Business/Masters degree in Supply Chain, Business or Finance or equivalent experience
• Proven track record in continuous improvement projects and large scale implementations
• 5+ years experience in supply chain, logistics, freight forwarding or related fields
• 2+ years in customer facing roles
• Previous experience in successfully developing/deploying community employment programs
• Qualified in lean principles, six sigma or equivalent
• Experience in data analytics and tools such as Looker or equivalent
• Proficiency in speaking and writing English

Nice to have:

• Proficiency in speaking and writing French

#LI-onsite

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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