Director, Data Operations & Governance

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

CIBC seeks a Director of Data Operations & Governance who will spearhead initiatives in data governance and operations for the Enterprise ESG team. The role involves leading data quality efforts and reporting, while managing relationships across stakeholders. This position provides a flexible work environment in Toronto and offers competitive remuneration and career growth opportunities.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Flexible working environment

Purpose Day - a paid day off for personal development

Qualifications

• 5+ years of experience with data governance capabilities.
• Experience in financial services or ESG preferred.
• Strong process development and organizational skills.

Responsibilities

• Lead data governance initiatives and oversee quality and reporting.
• Establish processes and controls for data management.
• Engage with stakeholders to define and analyze KPIs.

Skills

Business Effectiveness

Critical Thinking

Leadership

Strategic Objectives

Project Management

Communication

Customer Experience (CX)

Education

Relevant degree in Finance, Business, or Information Management

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Director of Data Operations & Governance you will lead the data governance, data collection, automation, and data measurement activities for the Enterprise ESG team.

Related to Data Operations, you will help to strategically define, develop, and maintain processes and controls for successful data quality, data collection, data sharing, and reporting. You will be responsible for overseeing Business Managed Technologies (BMT), including implementation and enhancement of data collection platforms and tools, training and change management, and establishment of processes and controls ensuring adherence to CIBC BMT policies. You will establish and lead quarterly ESG data collection, reporting, and analytics.

This role will also be responsible for improving the quality and managing the protection of data and information assets, as well as establishing and ensuring adherence to the CIBC data governance policies and procedures for Enterprise ESG.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategy & Data Governance: Provide leadership on data governance initiatives for the Enterprise ESG team. Possess a strategic point of view of how data and related ownership of that data enables Enterprise ESG and how we collect and manage data from internal stakeholders across CIBC, establishing and maintaining data sharing agreements. This includes executive stakeholder management to ensure alignment on data governance and strategy. This role will be the data owner / steward for Enterprise ESG and will be accountable for leading data creation, updates, metadata management, data quality, and data stewardship. In addition, the Director of Data Operations & Governance owns the development and maintenance of artifacts, including but not limited to, business rules for Critical Data Elements (CDEs), technical data quality rules for monitoring, data quality issue escalations, triage, and remediation, and data dictionaries. This role will work closely with the Administration Center of Excellence (COE) to stay informed about all updates from the enterprise and work with them to assess the implications of these updates on data governance and strategy within the Enterprise ESG framework.

• Data Operations & Processes: You will be responsible for leading Business Managed Technologies (BMT) owned by Enterprise ESG, including ownership, implementation, and enhancement of data collection platforms and tools, training, and change management. The Director of Data Operations & Governance will own, establish, and maintain processes and controls ensuring adherence to relevant CIBC policies including but not limited to BMT policies, CIBC’s Control Framework, as well as data related policies, standards, and adoption requirements. The role will be the owner of the BMT program for Enterprise ESG, including all cyclical reporting activities and executive stakeholder management.

• KPI Monitoring & Analytics: You will establish and lead ESG data collection and reporting. This includes owning engagement with key stakeholders and executives across CIBC to identify appropriate KPIs, including executive approvals. The Director of Data Operations & Governance will take a strategic view of KPIs, analyzing and assessing trends, and reporting key findings and implications to senior executives. You will leverage innovation data analytics tools, owning relationships with partners in Technology to advance and enhance Enterprise ESG analytics capabilities.

Who you are

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You have well-developed executive communication skills. Written and verbal skills to convey technical information in understandable terms as well as convey thoughts and ideas clearly and in a compelling manner to senior executives.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You have experience of 5+ years with data governance capabilities such as data governance, data stewardship, data quality, analytics, metrics development and reporting. It’s an asset if you have at least 3 years process engineering experience, ideally in financial services, management consulting, or ESG, with strong process development and organizational skills.

• Values matter to you. You bring your real self to work and you live our values – trust, empathy, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 20th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Processes, Communication, Critical Thinking, Customer Experience (CX), Leadership, Long Term Planning, Project Management, Strategic Objectives