Manager Front End

Jace Holdings Ltd.; Cambridge; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in retail is looking for a Front End Manager to lead their team in delivering exceptional customer experiences. This role involves coaching and developing staff, managing budgets, and ensuring compliance with health and safety regulations. You will play a key role in creating a shopping environment that fosters loyalty and engagement while overseeing the department's financial performance. Join a company that values community impact and employee development, offering a supportive environment where your contributions make a real difference. If you are passionate about retail and have the leadership skills to inspire a team, this opportunity is perfect for you.

Benefits

Competitive Benefits Package

Health and Dental Coverage

Life Insurance

Employee Assistance Program

10% In-Store Discount

Learning and Development Resources

Paid Vacation

Qualifications

• Minimum 18 months of retail experience, preferably in front-end operations.
• Strong financial report analysis and budget management skills.

Responsibilities

• Lead and develop department staff to enhance customer loyalty.
• Manage store operations and ensure adherence to policies.

Skills

Retail Management

Customer Service

Financial Analysis

Communication Skills

Team Leadership

Problem Solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

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Requisition ID: 189018
Career Group: Store Management
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Ontario
City: Cambridge
Location: 3678 Cambridge Sobeys
Postal Code: N1S 1W4

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

The Front End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation, and merchandising while adhering to all protocols, procedures, policies, and other programs and initiatives.

Here’s where you’ll be focusing:

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required
• Balance cash office according to company policies and procedures
• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control

Personal/ Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities.

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required
  

What you have to offer:

• Minimum 18 months of retail store experience, front-end department experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment

We offer a comprehensive Total Rewards package, which varies by role and is designed to help our teammates to live better – physically, financially, and emotionally.

Our Total Rewards programs go well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
• Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation

* Eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.