Manager, Freight Forwarding & Logistics

Buckland; Canada; Remote; CAD 80.000 - 95.000; Vollzeit

Benefits dieser Stelle

Matching retirement plan

Remote work option

Professional development & learning

Collaborative work environment

Zusammenfassung

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee operational management for strategic freight accounts, acting as the primary contact and coordinating international ocean freight operations with carriers and partners. The role focuses on service delivery, SOPs, KPIs, and growth across global markets.

The ideal candidate will lead a team of +20, drive performance reporting, continuous improvement, and ensure regulatory compliance while collaborating with sales, operations,

Qualifikationen

• Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce, or a related field.
• 7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support.
• Strong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement.
• Experience developing customer SOPs, KPIs, and operational processes.
• Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and transportation management systems.
• CIFFA and/or CITT designation, or actively pursuing.
• Experience supporting high-volume ocean freight programs, particularly within automotive OEM or Tier 1 environments.
• CargoWise or similar TMS experience.
• Project management and/or continuous improvement experience.
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Aufgaben

• Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
• Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and operational insights.
• Investigate and resolve service issues, claims, escalations, and supply chain risks.
• Support carrier procurement, rate management, and transportation solutions.
• Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.
• Support customer implementations, onboarding, account growth, profitability, and retention initiatives.
• Collaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions.
• Provide guidance and operational support to team members involved in assigned accounts.
• Ensure compliance with applicable regulatory, customer, and company requirements.
• Ability to manage a group of +20 employees
• Conduct performance evaluations for direct reports
• Hire and Terminate employees
• Assign tasks to team members
• Assists with training and guidance of direct reportsMonitor work volumes of direct reports
• Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines.
• Supervise team members, conduct team meetings, monitor attendance, and work schedules
• Perform other duties as assigned.

Kenntnisse

Account management

Freight forwarding

Customer relationship

Ocean freight

SOPs & KPIs

Problem solving

Communication

Team leadership

Ausbildung

Post-secondary education in Supply Chain/Logistics

CIFFA/CITT designation

Tools

Microsoft Office

CargoWise / TMS

Jobbeschreibung

Buckland is looking for Manager, Freight Forwarding & Logistics

What you’ll be doing

The Manager, Freight Forwarding & Logistics, is responsible for the operational management and service delivery of assigned strategic freight forwarding accounts. Acting as the primary customer contact, this role oversees international ocean freight operations, coordinates with carriers and logistics partners, and ensures customer expectations, service commitments, and operational requirements are consistently met.

The role combines strategic account management, ocean freight operations, customer relationship management, performance reporting, process improvement, and account growth. The successful candidate will work closely with customers, carriers, overseas offices, suppliers, and internal teams to resolve operational issues, improve service delivery, and identify opportunities to strengthen and grow customer relationships.

What we can offer you

• Competitive salary, benefits package and matching retirement plan
• Compensation range: $80,000–95,000 annually (subject to experience)]
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization
• A friendly, collaborative work environment.
• Remote work arrangement available for applicants who are not local to a Buckland office.

You will be responsible for

• Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
• Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and operational insights.
• Investigate and resolve service issues, claims, escalations, and supply chain risks.
• Support carrier procurement, rate management, and transportation solutions.
• Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.
• Support customer implementations, onboarding, account growth, profitability, and retention initiatives.
• Collaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions.
• Provide guidance and operational support to team members involved in assigned accounts.
• Ensure compliance with applicable regulatory, customer, and company requirements.
• Ability to manage a group of +20 employees
• Conduct performance evaluations for direct reports
• Hire and Terminate employees
• Assign tasks to team members
• Assists with training and guidance of direct reportsMonitor work volumes of direct reports
• Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines.
• Supervise team members, conduct team meetings, monitor attendance, and work schedules
• Perform other duties as assigned.

What we need from you

• Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce, or a related field.
• 7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support.
• Strong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement.
• Experience developing customer SOPs, KPIs, and operational processes.
• Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and transportation management systems.
• CIFFA and/or CITT designation, or actively pursuing.
• Experience supporting high-volume ocean freight programs, particularly within automotive OEM or Tier 1 environments.
• CargoWise or similar TMS experience.
• Project management and/or continuous improvement experience.
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.