Client Support Specialist

Buckland; Canada; Remote; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and benefits

Matching retirement plan

Professional development opportunities

Remote work option

Job summary

Buckland is seeking a Client Support Specialist to ensure exceptional client experiences by supporting account management, coordinating service delivery, and maintaining strong client relationships.

The role serves as the main contact for client inquiries, resolves issues at root cause, and collaborates with internal teams to drive satisfaction. A remote work option is available for non-local applicants in CAD/USA/MEX. A Bachelor’s degree and 2–4 years in Custom Brokerage are preferred.

Qualifications

• Bachelor’s Degree or diploma in Business or International Business or similar discipline.
• 2-4 years of experience in the Custom Brokerage industry.
• Customs Certified Specialist (CCS) designation is strongly preferred.
• MS Office knowledge in Excel, Word, PowerPoint and Outlook.

Responsibilities

• Serve as a primary point of contact for client inquiries, ensuring timely and professional responses.
• Respond and resolve general and complex issues and ensure they are resolved at root cause.
• Maintain and monitor the relationship with clients, continuously assessing strengths and potential weak points.
• Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints.
• Coordinate and support the delivery of services to clients, ensuring alignment with expectations and timelines.
• Maintain accurate client records and update CRM systems regularly.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.
• Prepare reports, presentations, and documentation for client meetings.
• Monitor client feedback and identify opportunities for service improvement.
• Support with other administrative and operational tasks as assigned.

Skills

Strong communication

Highly organized

Time management

Ability to multitask

Interpersonal skills

Education

Bachelor’s Degree or diploma in Business or International Business or similar

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Buckland is looking for a Client Support Specialist

What you’ll be doing

This position is responsible in ensuring exceptional client experiences by supporting account management, coordinating service delivery, and maintaining strong client relationships. The Client Support Specialist is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and identifying root causes to ensure permanent solutions. The ideal candidate is a natural communicator, highly organized, and thrives in a fast-paced environment.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan.
• Compensation range: $60,000–65,000 annually (subject to experience)]
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.
• Remote work arrangement available for applicants who are not local to a Buckland office.

You will be responsible for

• Serve as a primary point of contact for client inquiries, ensuring timely and professional responses.
• Respond and resolve general and complex issues and ensure they are resolved at root cause.
• Maintain and monitor the relationship with our clients, continuously assessing strengths and potential weak points.
• Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints.
• Coordinate and support the delivery of services to clients, ensuring alignment with expectations and timelines.
• Maintain accurate client records and update CRM systems regularly.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.
• Prepare reports, presentations, and documentation for client meetings.
• Monitor client feedback and identify opportunities for service improvement.
• Support with other administrative and operational tasks as assigned.

What we need from you

• Bachelor’s Degree or diploma in Business or International Business or similar discipline.
• 2-4 years of experience in the Custom Brokerage industry.
• Customs Certified Specialist (CCS) designation is strongly preferred.
• MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Strong communication and interpersonal skills.
• High level of organization, time management and attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.