Manager, Digital Operations

Beanfield Technologies Inc.; Toronto; On-site; CAD 120,000 - 130,000; Full time

Benefits offered by this job

TSA & HCSA coverage

5 personal care days

Equal opportunity employer

Job summary

Beanfield Technologies Inc. is seeking a Manager of Digital Operations to bridge business units with our digital ecosystem. Lead enterprise software, ensure secure, cost-optimized solutions, and empower teams to excel.

You will oversee onboarding, vendor relations, and automation initiatives across a growing fiber network company with offices in Canada. Bring strong SaaS-Ops experience and a collaborative mindset.

Qualifications

• 5+ years in Business Systems, IT Operations, or SaaS-Ops.
• Strong understanding of API integrations, SSO/SAML, and automated provisioning.
• Familiarity with Jira, Confluence, Ironclad, Asana and Yesware is a major plus.
• Able to explain technical integrations to non-technical stakeholders.

Responsibilities

• User Provisioning: Build automated onboarding/offboarding workflows.
• Technical Support: Act as internal SME to resolve issues; escalate vendors as needed.
• Vendor Operations: Manage day-to-day tickets and updates from SaaS providers.
• SaaS Rationalization: Audit usage, reclaim unused licenses, optimize spend.
• Contract & Renewal Management: Maintain 12-month renewals calendar and renegotiation plan.
• Source of Truth Systems: Create and maintain a single source of truth for software assets.
• Data Integration: Design automated workflows between disparate systems.
• Data Integrity: Ensure data updates propagate across connected apps.
• Reducing Manual Work: Replace manual processes with automations across units.
• Internal Advisory: Advise business leaders on technology choices.
• Intake Process: Manage gatekeeping for new software requests.

Skills

API integrations

SSO/SAML

Automated provisioning

Tools

Jira

Confluence

Ironclad

Asana

Yesware

Job description

Salary Range: $120,000.00 To $130,000.00 Annually

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village , surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

As Beanfield scales the digital ecosystem, we are looking for an innovative-enabler as Manager of Digital Operations to lead and manage our digital adoptions. This is not a traditional IT support role; it is a strategic position designed to bridge the gap between our business units and our digital ecosystem.

You will be a leader within a group that oversees our enterprise digital portfolio, ensuring our tools are integrated, secure, cost-optimized, and most importantly, empowering our employees to do their best work.

What You’ll Do

Application Lifecycle & Support

• User Provisioning: Building out the automated workflows for onboarding and offboarding employees so they have access to the right tools on Day 1.
• Technical Support: Acting as internal SME to manage and resolve any issue raised by internal users; escalate the vendors’ support if necessary.
• Vendor Operations: Managing the day-to-day tickets and technical updates pushed out by SaaS/software providers.

Strategic Governance & Financial Optimization

• SaaS Rationalization: Auditing usage data to hunt down "zombie accounts" (paid licenses not being used) and reclaiming them.
• Contract & Renewal Management: Keeping a proactive 12-month calendar of all software renewals and leading the renegotiation strategy to optimize contract sizes.
• Source of Truth Systems: Build and maintain the definitive “Source of Truth” for all software assets across the portfolio.

Automation & Integration

• Data Integration: Design and implement automated workflows between disparate systems
• Data Integrity: Ensuring that data defined in one system (like an employee name in HRIS) updates correctly across all connected business applications.
• Reducing Manual Work: Actively hunting for manual processes within business units and replaces them with systemic automations.

Business Unit Consultation & Training

• Internal Advisory: Meeting with business leaders to understand their upcoming projects and helping them select the right technology from our existing stack before they buy something new.
• The "Intake" Process: Managing the gatekeeping workflow where BUs request new software, ensuring it doesn't duplicate existing capabilities.

Security, Compliance & Identity Management

• Identity Management: Partnering with the security team to ensure all new and current applications are hooked up to Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Vendor Vetting: Reviewing the security posture (SOC2 reports, GDPR compliance) of any new tool a business unit wants to bring into the ecosystem

What You Bring

5+ years in Business Systems, IT Operations, or SaaS-Ops. You have managed a diverse portfolio of applications.

Strong understanding of API integrations, SSO/SAML, and automated provisioning. Familiarity with tools like Jira, Confluence, Ironclad, Asana and Yesware is a major plus.

You are naturally bothered by inefficiency. You would rather spend two hours automating a task than ten minutes doing it manually every week.

Ability to explain a technical integration to a Marketing Manager and a budget variance to a CFO with equal clarity.

Comfortable navigating software contracts and pushing back on vendors to get the best terms for the company.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.

A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.

An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [e-mail] , we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan ("STIP") which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @ beanfield.com . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.