Application Analyst - I

Beanfield; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Beanfield is seeking an Application Analyst to support, configure, and optimize core enterprise applications. You will work independently on project-level goals, resolve moderately complex issues, and collaborate with Networking and Software Engineering for cross-functional integration.

Ideal candidates bring 3+ years in application support, ITIL/ITSM knowledge, and hands-on experience with ServiceNow, Jira, Grafana, and GitLab.

Qualifications

• 3+ years in application support, systems analysis, or related technical field.
• Experience delivering project-level goals with minimal oversight.
• Ability to resolve moderately complex technical problems through investigation.
• Experience defining technical standards for an application team.
• Knowledge of OSS/BSS or web platforms and ITIL/ITSM tools (ServiceNow, Jira).
• Familiarity with monitoring/log tools (Grafana) and version control (GitLab).
• Scripting and process automation experience.

Responsibilities

• Manage own time and tasks within a broader project plan, delivering project-level goals with minimal oversight.
• Resolve moderately complex technical application problems within the domain.
• Apply standard procedures to ensure application health and mitigate interruptions.
• Improve application processes, designs, or services using best practices.

Skills

Independent delivery

Troubleshooting

Cross-functional

Analytical thinking

Time management

Tools

ServiceNow

Jira

Grafana

GitLab

Job description

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

We are seeking an Application Analyst to support, configure, and optimize our core enterprise applications. This role requires an analyst who is proficient in a wide range of standard IT procedures within the application domain and can work independently to deliver on project-level goals with minimal oversight. As the hands‑on expert for your team’s technology domain, you will leverage a deep, practical understanding of applications and infrastructure to resolve complex, non‑routine technical issues. You will be responsible for navigating how application workflows intersect with adjacent teams, such as Networking and Software Engineering, ensuring seamless cross‑functional integration.

What You’ll Do

Application Delivery & Problem Solving

Independent Delivery: Manage your own time and tasks within a broader project plan, delivering

project-level goals with minimal oversight.

Complex Troubleshooting: Resolve moderately complex technical application problems, or issues

that do not have routine solutions, that may require investigation but fall within your domain.

Application Health: Apply standard procedures to ensure application health and effectively

mitigate system interruptions.

Process Improvement: Use best practices and knowledge of functional issues to improve

application processes, designs, or services.

Technical Proficiency & Standards

Standard Procedures: Utilize your proficiency in a wide range of standard IT procedures (e.g.,

application configuration, system integration monitoring, data validation) to maintain system health.

Advocating Standards: Play a key role in defining and advocating for your team's technical

standards and best practices, establishing "the right way" to execute application support and configuration.

Team Alignment: Understand the responsibilities of adjacent teams within the broader IT function

(e.g., how the networking or database team's work enables application support) and clearly understand how your work intersects with theirs.

Team Support: Actively connect with peers to both ask for and offer help. Role model proactive communication and a supportive team-first mindset.

What You Bring

3+ years of experience in application support, systems analysis, or a related technical field.

Proven experience managing your own time and delivering project-level goals with minimal oversight.

Demonstrated ability to resolve moderately complex technical problems that require investigation.

Experience defining technical standards or best practices for an

application team.

Knowledge of technology systems, OSS, BSS, or web platforms

in one or more areas.

Knowledge of ITIL best practices and ITSM tools (e.g.,

ServiceNow, Jira)

Monitoring and log management tools (e.g., Grafana)

Version control systems (e.g., GitLab)

Scripting and process automation

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.

A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well‑being.

An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us [e-mail], we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending [e-mail]. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.