MANAGER, CORPORATE COLLECTIONS

Brampton; Brampton; On-site; CAD 117,000 - 132,000; Full time

Job summary

The City of Brampton is seeking a Manager, Corporate Collections to lead the tax arrears, POA fines and general accounts receivable collections within Corporate Support Services. You will supervise staff, review processes, and ensure service levels meet city priorities while maintaining compliance with the Municipal Act and related by-laws.

The role requires strategic planning, coordination with external collection agencies, and oversight of the TXM 2000, CAMS and ICON systems.

Qualifications

• Post secondary degree in Business Administration or other relevant discipline.
• 5 years senior supervisory experience in a unionized environment
• Collection experience is required
• Completion of a CPA designation (CA, CMA, CGA) is considered an asset
• Sound knowledge of The Municipal Act with exceptional understanding of Taxation and Tax Collection requirements
• Knowledge of public sector operations and PeopleSoft financials modules are an asset
• Excellent organizational skills with acute attention to detail
• Exceptional communication skills along with superior report writing, performance and work record.

Responsibilities

• Manage all operational and administrative aspects of the tax arrears, defaulted POA fines, Non-parking AMPS and general accounts receivable billing and collection processes including supervision, hiring, guidance and direction of staff
• Review and initiate staff development activities
• Monitor/ coach area supervisory staff to ensure that proper priorities and service levels are established and maintained
• Recommend, plan, develop and implement new or innovative procedures to improve efficiency and the overall success of collection activities
• Recommend and implement changes to Corporate Policies and Standard Operating Procedures as required
• Provide leadership to ensure high productivity to realize corporate priorities
• Manage debt collection activities undertaken by both internal staff and on behalf of the City by external service providers, such as collection agencies and bailiffs
• Ensure accuracy of commissions paid to external collectors
• Ensure that all collection activities are compliant with applicable legislation, Municipal Act, City policies and By-laws, and Memorandum of Understanding with the Ministry of the Attorney General for POA fine activities
• Manage the Tax Sale process in strict compliance with the requirements of the Municipal Act, Ontario Regulations, and court precedent
• Represent the Department/City in meetings with internal and external customers, suppliers, tribunals, legal proceedings, professional associations, and municipal and provincial governments
• Responsible for the accuracy and balance of the Accounts Receivable system
• Ensure a proper system of internal controls are in place for entries to TXM 2000 tax system, CAMS, the Integrated Court Offences Network (ICON), the Accounts Receivable system and related General Ledger entries
• Review and authorize cheque requisitions and reconciliations for the distribution of the POA fines collected on behalf of other municipalities and government agencies
• Responsible for the approval and posting to the general ledger of journal entries for POA revenue and general accounts receivable
• Review doubtful accounts and make annual financial provision for doubtful allowance in the general ledger
• Responsible for identification of uncollectable accounts (POA, property tax and general accounts receivable) and preparation of Council reports for write-off of accounts
• Prepare reports as required for Council information and approval
• Prepare and monitor the annual budget for all accounts under Corporate Collections responsibility
• Prepare related schedules of annual Financial Information Return (FIR) as needed
• Establish and maintain a high level of professional customer service in balance with effective collection processes
• Responsible for managing the procurement process (Request for Proposal, Request for Quote) and administer contracts with external vendors related to the operation of the Collections unit
• Collaborates with systems administrators and vendors in preparation of business requirements, testing and deployments of any new software for the Collections unit
• Establish and maintain a high level of professional customer service in balance with effective collection methods
• Provide assistance/backup to Supervisor of Tax Collection and Collections Group Leader as required
• Ensure that records retention is in compliance with legislative and by-law requirements

Job description

Job Title: MANAGER, CORPORATE COLLECTIONS

Posting Start Date: 9/29/26

Job Opening Number: 107284
Job Requisition Number: 542
Number of Positions: 1
Job Type: Management and Administration
Job Code: Manager 7, 35
Department: CORPORATE SUPPORT SERVICES
Division: Finance
Hiring Salary Range: $117,414.00 - $132,091.00 per annum
Job Grade: 007
Job Status and Duration: Full Time (FT), Regular (R)
Hours of Work: 35 Hour work week
Location: City Hall
Posting Date: 09/29/2026
Closing Date: 10/21/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

POSITION DUTIES:

• Manage all operational and administrative aspects of the tax arrears, defaulted POA fines, Non-parking AMPS and general accounts receivable billing and collection processes including supervision, hiring, guidance and direction of staff;
• Review and initiate staff development activities;
• Monitor/ coach area supervisory staff to ensure that proper priorities and service levels are established and maintained;
• Recommend, plan, develop and implement new or innovative procedures to improve efficiency and the overall success of collection activities;
• Recommend and implement changes to Corporate Policies and Standard Operating Procedures as required;
• Provide leadership to ensure high productivity to realize corporate priorities;
• Manage debt collection activities undertaken by both internal staff and on behalf of the City by external service providers, such as collection agencies and bailiffs;
• Ensure accuracy of commissions paid to external collectors;
• Ensure that all collection activities are compliant with applicable legislation, Municipal Act, City policies and By-laws, and Memorandum of Understanding with the Ministry of the Attorney General for POA fine activities;
• Manage the Tax Sale process in strict compliance with the requirements of the Municipal Act, Ontario Regulations, and court precedent;
• Represent the Department/City in meetings with internal and external customers, suppliers, tribunals, legal proceedings, professional associations, and municipal and provincial governments;
• Responsible for the accuracy and balance of the Accounts Receivable system ;
• Ensure a proper system of internal controls are in place for entries to TXM 2000 tax system, CAMS, the Integrated Court Offences Network (ICON), the Accounts Receivable system and related General Ledger entries;
• Review and authorize cheque requisitions and reconciliations for the distribution of the POA fines collected on behalf of other municipalities and government agencies;
• Responsible for the approval and posting to the general ledger of journal entries for POA revenue and general accounts receivable.
• Review doubtful accounts and make annual financial provision for doubtful allowance in the general ledger.
• Responsible for identification of uncollectable accounts (POA, property tax and general accounts receivable) and preparation of Council reports for write-off of accounts.
• Prepare reports as required for Council information and approval
• Prepare and monitor the annual budget for all accounts under Corporate Collections responsibility.
• Prepare related schedules of annual Financial Information Return (FIR) as needed;
• Establish and maintain a high level of professional customer service in balance with effective collection processes;
• Responsible for managing the procurement process (Request for Proposal, Request for Quote) and administer contracts with external vendors related to the operation of the Collections unit.
• Collaborates with systems administrators and vendors in preparation of business requirements, testing and deployments of any new software for the Collections unit.
• Establish and maintain a high level of professional customer service in balance with effective collection methods;
• Provide assistance/backup to Supervisor of Tax Collection and Collections Group Leader as required;
• Ensure that records retention is in compliance with legislative and by-law requirements.

SELECTION CRITERIA:

EDUCATION:

• Post secondary degree in Business Administration or other relevant discipline.

EXPERIENCE:

• 5 years senior supervisory experience in a unionized environment
• Collection experience is required

OTHER SKILLS AND ASSETS:

• Completion of a CPA designation (CA, CMA, CGA) is considered an asset
• Sound knowledge of The Municipal Act with exceptional understanding of Taxation and Tax Collection requirements
• Knowledge of public sector operations and PeopleSoft financials modules are an asset
• Excellent organizational skills with acute attention to detail
• Exceptional communication skills along with superior report writing, performance and work record.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially