COURT & CLIENT REPRESENTATIVE

City of Brampton; Brampton; On-site; CAD 58,000 - 71,000; Full time

Job summary

City of Brampton is seeking a Court & Client Representative to provide front-line services in the courthouse and court office. You will assist the public, process payments, document proceedings, and prepare dockets while ensuring accuracy and adherence to procedures.

The role requires strong organizational skills, proficiency with ICON/Command Center/CAMS and MS Office, along with excellent written and verbal communication for customer service excellence.

Qualifications

• Knowledge of legislation and processes related to court administration matters.
• Superior organizational skills.
• Proficiency in computerized court case management systems such as ICON, Command Center and CAMS
• Proficiency in MS Office Suite.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Ability to work independently or as part of a team.

Responsibilities

• Provide client service, support & issue resolution by assisting the public and any/all persons in the courtroom, court office and over the telephone.
• Receives and processes payouts for fines, fees, restitution, transcripts and related revenue; balances accounts.
• Ensures all court proceedings are documented and recorded in accordance with legislated requirements.
• Ensures proceedings are safeguarded, recorded, annotated and certified per guidelines.
• Prepare dockets and files for court/ screening and hearing reviews.
• Open, recess, resume and close court; arrange adjournment dates; arraigns defendants; record dispositions.
• Accept filings of Certificates of Offence and Informations; data entry pre/post-court work.
• Accept, mark and record exhibits submitted in court; manage custody and return of exhibits.
• Prepare and review statistical data and reports; provide guidance to staff on court services.
• Produce transcripts or copies of digital recordings on request.
• Liaise with other agencies and city divisions; provide admin support to managers.

Job description

Job Title: COURT & CLIENT REPRESENTATIVE

Posting Start Date: 9/23/26

Job Opening Number: 107291-2
Job Requisition Number: 553
Number of Positions: 2
Job Type: Union
Job Code: Court & Client Representative
Department: LEGISLATIVE SERVICES
Division: ASE & Court Administration
Starting Salary: $1,237.60 per week
Job Grade: 12
Job Status and Duration: Full Time (FT), Temporary (T), vacancy for 6 & 9 months
Hours of Work: 35 Hour work week
Location: 5 Ray Lawson Blvd
Posting Date: 09/23/2026
Closing Date: 10/07/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

REPORTS TO:

Supervisor, Court Operations & Administration

POSITION DUTIES:

• Provide client service, support & issue resolution by assisting the public and any/all persons present in the courtroom, in the court office and over the telephone as required and/or requested by determining the nature and scope of their needs, researching information and resources, explaining requirements/protocols, responding to issues, answering questions, providing procedural guidance, information and support and redirecting as necessary.
• Receives and processes payouts for fines, fees, restitution, transcripts and other source revenue and reconciles / balances all accounts.
• Ensures all court proceedings are documented and recorded in accordance with legislated requirements and the Rules of Procedure.
• Ensures all proceedings are safeguarded, recorded, annotated and certified in accordance with legislated requirements and ministry guidelines.
• Provide judicial assistance by preparing dockets and files in order for court/screening and hearing reviews to proceed.
• Opens, recesses, resumes and closes court and arranges adjournment dates. Arraigns defendants, records plea ad records dispositions on Certificates/Informations. Ensures order and decorum are maintained in the courtroom.
• Accepts filing of Certificates of Offence, Informations, Penalty Notices including data entry or preparation for data entry by external vendor, ensuring all pre- and post-court work is completed.
• Accepts, marks and records all exhibits submitted in court; obtains exhibits from appropriate custodian and returns exhibits each day for trial continuations.
• Prepares and records statistical data, prepares and reviews reports from various systems. Provide technical advice, guidance and mentorship to other employees on providing court services to the public and clients, both in and out of court, as experts in all front-line services.
• Produce transcripts or copy of digital recording of court proceedings on request.
• Liaise with other agencies and city divisions.
• Provide administrative/clerical support to the Manager and Supervisors as may be required.
• Assist other staff within the office during peak periods as may be required.
• Court and Client Representatives work on rotational basis, either daily in assignment to courts or on rotational basis in client services as deemed required by management and requests from judiciary.

SELECTION CRITERIA:

EDUCATION:

• High School (Grade 12) graduation plus an additional program of over one and up to two years or equivalent in Court Support Services, Court Reporting, Law, Business, Psychology, Sociology, Human Resources or related program.

EXPERIENCE:

• Over one (1) year, up to and including two (2) years of related court experience.

OTHER SKILLS AND ASSETS:

• Knowledge of legislation and processes related to court administration matters.
• Superior organizational skills.
• Proficiency in computerized court case management systems such as ICON, Command Center and CAMS)
• Proficiency in MS Office Suite.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Ability to work independently or as part of a team.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially