Analyst, Recreation Business Systems

City of Brampton; Brampton; On-site; CAD 84,000 - 93,000; Full time

Job summary

The City of Brampton is seeking an Analyst, Recr Business Systems to provide analysis, recommendations and support for Recreation systems. You will ensure optimal functionality, document procedures and work with staff to meet user requirements, delivering strong customer service and system reliability.

You will participate in project teams, coordinate with IT and vendors, and contribute to process improvements and reporting to support recreation programs and services.

Qualifications

• High school graduation plus 3–4 years in Computer Science, Business Management, Information Technology, Bachelor of Commerce or Bachelor of Technology or equivalent.
• Advanced knowledge of Microsoft Office Suite, SharePoint & Office 365.
• PerfectMind software experience is an asset.
• Experience with Project Management and coordinating work is an asset.
• Excellent written and verbal communication with customer service emphasis.

Responsibilities

• Provides analysis, recommendations and support for Recreation systems to ensure optimum functionality and configuration.
• Works with staff to document procedures and issues, and identify system improvements.
• Performs regular reporting and system audits to maintain integrity.
• Provides user support and training, including help desk assistance for system requests.
• Co-leads monthly meetings with IT Division and liaises with third party vendors on system capabilities.

Skills

Analytical skills

Problem solving

Communication

Education

High school + 3–4 years post-secondary in CS/IT/Business

Tools

PerfectMind

SharePoint

Office 365

Project Management tools

Job description

Job Opening Number: 107236

Job Requisition Number: 562

Number of Positions: 1

Job Type: Union

Job Code: Analyst, Recr Business Systems

Department: COMMUNITY SERVICES

Division: Recreation

Salary Range

1st Step $84,247.80 per annum

2nd Step $88,706.80 per annum

Job Rate $93,329.60 per annum

Job Grade: 009

Job Status and Duration: Full Time (FT), Regular (R)

Hours of Work: 35 Hour work week

Location: 175 Sandalwood Pkwy W

Posting Date: September 28, 2026

Closing Date: October 9, 2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

Position Duties

Reporting to the Coord, Rec Business Systems, this position is responsible for providing analysis, recommendations and support for Recreation systems, in order to ensure optimum functionality and configuration that supports user requirements. This role provides excellent customer service while protecting the integrity of Recreation systems.

• Business Analysis:
• Determines operational objectives studying business functions, gathering information and user requirements, identifying problems, evaluating options and recommending solutions
• Consults with functional and management staff to identify, define and document procedures and problems, and identify issues with system functionality
• Collates, analyses and interprets data pertaining to complex problems and/or unexpected situations
• Implements approved process improvements, using project management methodology to document processes, functionality, timelines and expected results
• Provides analytical advice and assimilates data for statistical overviews; troubleshoots emerging issues to ensure prompt resolution within the confines of system accountability
• Day-to-Day Operational Support & System Management:
• Acts as the subject matter expert, problem solving and responding to day to day user inquiries, taking appropriate action in a timely manner supporting system maximization
• Conducts regular reporting and system audits to maintain system integrity and identifies deviations for appropriate review or disciplinary measures
• Ensures required functionality and reporting capability meet the needs of the Corporation and end users
• Ensures system and user compliance with policies, procedures and methodologies, by providing ongoing analysis, system maintenance and functional support
• Assists with system upgrades, including testing and communication of continuous improvements of the software system
• Configures changes such as but not limited to fees, memberships, programs, Point of Sale, equipment, GL accounts, accounting settings, subsidy, user interface and reporting requirements within the system parameters
• Makes recommendations relating to software development changes to ensure seamless system operation
• Best Practices:
• Keeps abreast of emerging software development and upgrades, and makes applicable recommendations
• Continuously reviews industry best practices to identify improvements in alignment with the strategic direction of Recreation Division
• Maintains current documentation of all system procedures and functions within Recreation, including testing procedures for new features
• User Support:
• Provides user support and troubleshoots functionality issues; advises on problems pertaining to system usage
• Provides reference guides in various media forms (i.e. written, video, etc.) for users and provides training as required; provides help desk support pertaining to relevant system requests
• Project team member:
• Participates on project teams and focus groups for system improvement and upgrades
• Works with team members to identify opportunities and risks to current and forecasted projects
• Communicates business objectives and articulates end user needs to committees, ensuring the system is not compromised with improper usage
• Co-leads monthly meetings in collaboration with IT Division
• Liaises with third party vendors on issues of system capability requests and development and identification of solutions

Selection Criteria

• High school (Grade 12) graduation plus an additional program of three to four years in Computer Science, Business Management, Information Technology, Bachelor of Commerce or Bachelor of Technology or equivalent

Required Licence Certification

• Non-probationary valid Ontario Class G driver’s licence

Experience

• Over two (2) years up to and including four (4) years in systems analysis and business support

Other Skills And Assets

• Advanced knowledge of Microsoft Office Suite, SharePoint & Office 365
• PerfectMind software experience considered an asset
• Experience with Project Management and/or coordinating the work of others considered an asset
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service
• Well-developed organizational and time management skills with a keen attention to detail
• Demonstrated sound decision making abilities and problem solving skills; self-motivated with an ambition to achieve goals and milestones
• Ability to work independently, as part of a project team, with end users and/or vendors.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

• Various tests and/or exams may be administered as part of the selection criteria.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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