Manager, Communications & Change Management

Scotiabank; Toronto; On-site; CAD 80,000 - 105,000; Full time

Job summary

Join Scotiabank as a Manager of Communications & Change Management, where you will develop and execute internal communication strategies to engage and inform technology teams. This role is vital for fostering Scotiabank's vibrant culture and facilitating smooth transitions during organizational changes. Candidates should have a degree in Communications and over 5 years’ experience in corporate communications.

Benefits

Diversity, Equity, Inclusion & Allyship initiatives

Accessibility and Workplace Accommodations

Upskilling through online courses

Competitive Rewards program including salary bonus

Flexible vacation and personal days

Community engagement opportunities

Qualifications

• 5+ years of experience in internal communications or a similar role.
• Expert-level proficiency in communication planning and materials development.
• Experience in the financial services sector preferred.

Responsibilities

• Lead creation and distribution of internal communication materials.
• Support change management initiatives and enhance internal branding.
• Collaborate with cross-functional teams to ensure cohesive messaging.

Skills

Written Communication

Oral Communication

Collaboration

Problem Solving

Organizational Skills

Education

Bachelor's or Master's degree in Communications, Marketing, Journalism, Business Administration, or related field

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

SharePoint

Job description

Requisition ID: 227766

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Communications & Change Management will play a crucial role in shaping and amplifying the voice of Canadian Banking Engineering (CBE). You will be responsible for developing and executing internal communication strategies and initiatives that inform, engage, and inspire our technology teams. This role is pivotal in supporting CBE’s internal brand, fostering a vibrant culture, and facilitating a smooth transition to our new operating model. You will be a key content creator, storyteller, and organizer, ensuring our teams are connected and aligned with our strategic objectives.

Is this role right for you? In this role, you will:

Develop and Manage Internal Communication Channels:
• Lead the creation, curation, and distribution of a regular internal newsletter for Canadian Banking Engineering, highlighting key achievements, updates, and employee stories
• Draft and disseminate internal announcements, ensuring clarity, timeliness, and appropriate tone

Executive & Strategic Communications Support:
• Conduct market research on new and emerging trends in banking technology, synthesizing findings into compelling narratives
• Prepare clear, concise, and visually appealing communication materials (briefing notes, presentations) to communicate these trends to executive leadership and broader technology teams

Digital Workplace & Content Management:
• Organize, maintain, and enhance the Canadian Banking Engineering team’s SharePoint site, ensuring it serves as an up-to-date, user-friendly, and valuable resource for information and collaboration

Engagement & Event Support:
• Design and develop high-impact presentations for internal town halls, offsites, and other engagement events
• Provide support for the logistical setup and execution of internal events, ensuring a seamless experience

Culture & Change Champion:
• Actively contribute to initiatives aimed at building the internal brand and fostering a positive, inclusive culture within Canadian Banking Engineering
• Support communication efforts related to CBE’s transition to a new operating model, helping to drive understanding, adoption, and engagement with change management initiatives

Collaboration & Stakeholder Management:
• Collaborate effectively with cross-functional teams, and subject matter experts across the technology organization to gather information and ensure cohesive messaging
• Build strong relationships with key stakeholders to understand their communication needs and provide support

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s or Master’s degree in Communications, Marketing, Journalism, Business Administration, or a related field
• 5+ years of experience in internal communications, corporate communications, marketing communications, or a similar role
• Demonstrated experience in developing and executing internal communication plans and materials across various channels
• Expert-level proficiency in Microsoft PowerPoint is essential. Strong skills in Microsoft Word, Excel, and SharePoint are also required
• Exceptional written and oral communication skills, with a proven ability to distill complex information into clear, engaging content for diverse internal audiences
• Strong visual communication and presentation design skills
• Experience working within a financial services organization or a large, complex corporate environment
• Familiarity with technology organizations and current trends in the banking technology landscape
• Creative Problem Solver: Ability to think innovatively and develop engaging solutions to communication challenges
• Collaboration: Proven ability to work effectively with cross-functional teams and build positive working relationships
• Change Agility: Experience participating in or supporting organizational change initiatives or operating model shifts is highly desirable. Understanding of change management principles is an asset
• Self-Starter & Resourceful: Proactive, takes initiative, and can work independently with minimal supervision to drive results
• Flexibility & Adaptability: Comfortable working in a dynamic, fast-paced environment with evolving priorities
• High Tolerance for Ambiguity: Ability to navigate uncertainty and make progress with incomplete information.
• Strong organizational skills, with the ability to manage multiple projects and deadlines simultaneously
• Keen attention to detail

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.