Manager, Collections

Rogers Bank; Markham; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health benefits

Dental benefits

Pension plan

Stock matching

Discounts on Rogers services

Volunteer time off

Charity matching

Career development

Wellness program

Diversity & inclusion

Job summary

Rogers Bank is expanding its financial services team in Canada, seeking a strategic leader to advance collections, credit risk and portfolio performance. You’ll drive data-informed strategies, oversee automation initiatives, and influence stakeholders across Credit Risk, Compliance, Legal, Technology, Finance, and Operations.

You will develop dashboards, forecasts, and business cases while ensuring regulatory compliance and operational efficiency.

Qualifications

• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies and regulatory requirements within a regulated environment.
• Ability to use analytics and data-driven insights to improve performance and outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Excellent stakeholder management and cross-functional collaboration skills.

Responsibilities

• Monitor portfolio performance and identify trends, risks, and opportunities to improve recoveries and outcomes.
• Use analytics and insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support decisions.
• Lead initiatives to modernize collections through automation and AI-enabled solutions.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance and Operations on strategic initiatives.
• Evaluate and implement innovative collections tools and digital solutions.
• Support governance, regulatory compliance, and risk management across operations.
• Manage relationships with third-party collections partners and vendor performance.

Skills

Leadership

Data analytics

Collections strategy

Stakeholder management

SQL

SAS

Alteryx

Databricks

Power BI

Tableau

Excel

Communication

Education

Bachelor's degree in Business/Finance/Analytics

Tools

SQL

SAS

Alteryx

Databricks

Power BI

Tableau

Job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.

Who We Are Looking For

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.

What You'll Do

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernise collections through automation, AI-enabled capabilities, and process optimisation.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

What You'll Bring

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programmes.
• Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
  • Self-driven career development programmes (E.g. MyPath programme)
  • Rogers First priority in applying to internal roles of interest
• Wellness Programs
  • Homewood employee & family assistance programme
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
  • Work for an organisation committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Shaw Court 630 3rd Ave SW (7860), Calgary, AB
Travel Requirements: Up to 25%
Background Check(s) Required: Criminal Record and Credit Check