Manager, Collections
Rogers Bank
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Benefits offered by this job
Job summary
Rogers Bank is seeking a strategic, analytical leader with deep experience in collections and credit risk to drive portfolio performance. You will leverage data and technology to improve recoveries and customer outcomes while coordinating with cross-functional teams to deliver innovative collections solutions in a regulated environment.
The role emphasizes automation, AI-enabled capabilities, and governance across collections operations, with opportunities to influence stakeholders and optimize
Qualifications
- Bachelor's degree in Business, Finance, Economics, Analytics, or related field or equivalent experience.
- 5+ years in collections, credit risk, portfolio management, or financial services with leadership experience.
- Strong knowledge of collections strategies and regulatory requirements in a regulated environment.
- Ability to use analytics and data-driven insights to improve performance and outcomes.
- Experience leading transformation, automation, or digital initiatives.
Responsibilities
- Monitor portfolio performance and identify trends, risks, and opportunities to improve recoveries.
- Use analytics to optimize collections strategies across the customer lifecycle.
- Develop reports, dashboards, forecasts, and business cases for decisions.
- Lead modernization initiatives through automation and AI-enabled capabilities.
- Collaborate with Credit Risk, Compliance, Legal, Technology, Finance, and Operations.
- Evaluate and implement innovative collections tools and digital solutions.
- Support governance, regulatory compliance, and risk management in collections.
Skills
Education
Tools
Job description
- Self-driven career development programs (E.g. MyPath program)
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.
- Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
- Use analytics and business insights to optimize collections strategies across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision‑making.
- Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
- Evaluate and implement innovative collections tools, technologies, and digital solutions.
- Support governance, regulatory compliance, and risk management practices across collections operations.
- Manage relationships with third‑party collections partners and support vendor performance and strategy.
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
- Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
- Proven ability to use analytics and data‑driven insights to improve business performance and customer outcomes.
- Experience leading transformation, process improvement, automation, or digital initiatives.
- Strong stakeholder management, communication, and influencing skills with the ability to work cross‑functionally.
- Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
- Experience in banking, financial services, telecommunications, or managing third‑party collections agencies is considered an asset.
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including
- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities
- Self-driven career development programs (E.g. MyPath program)
- Rogers First priority in applying to internal roles of interest
- Wellness Programs
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity
- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
If you are selected to move forward in the recruitment process, here is what you can expect
- 15-minute phone screen with your recruiter
- an interview with Hiring Manager
- a final round virtual interview with Director of the team. Best of luck!
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.
- Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
- Use analytics and business insights to optimize collections strategies across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision‑making.
- Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
- Evaluate and implement innovative collections tools, technologies, and digital solutions.
- Support governance, regulatory compliance, and risk management practices across collections operations.
- Manage relationships with third‑party collections partners and support vendor performance and strategy.
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
- Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
- Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
- Experience leading transformation, process improvement, automation, or digital initiatives.
- Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
- Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
- Experience in banking, financial services, telecommunications, or managing third‑party collections agencies is considered an asset.
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including
- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities
- Self-driven career development programs (E.g. MyPath program)
- Rogers First priority in applying to internal roles of interest
- Wellness Programs
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity
- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
If you are selected to move forward in the recruitment process, here is what you can expect
- 15-minute phone screen with your recruiter
- an interview with Hiring Manager
- a final round virtual interview with Director of the team. Best of luck!
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule Full time
Shift Day
Length of Contract Not Applicable (Regular Position)
Work Location Shaw Court 630 3rd Ave SW (7860), Calgary, AB
Travel Requirements Up to 25%
Background Check(s) Required Criminal Record and Credit Check
Posting Category/Function Banking & Operations
Requisition ID 340059
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes Rogers Bank
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