Manager, Collection Operations

Halton Region; Oakville; Hybrid; CAD 134,000 - 167,000; Full time

Benefits offered by this job

Hybrid work program

Job summary

Halton Region is seeking a Manager of Collection Operations to lead waste collection, processing, haulage, and transfer services. You will manage major service contracts, ensure regulatory compliance, optimize service performance, and uphold high customer service standards.

The role reports to the Director of Waste Management and requires strong leadership, financial oversight, and strategic planning across Halton Region’s waste operations.

Qualifications

• Post-secondary education in Environmental Sciences, Business, Engineering, or related field.
• 7–10 years experience in waste management operations or contract management, including at least 5 years in a leadership capacity.
• Strong background in operational service delivery and contractor oversight.
• Demonstrated financial management skills including experience managing, implementing and monitoring operational budgets.
• Demonstrated strong leadership skills.
• Excellent problem-solving and communication skills.
• Knowledge and understanding of applicable regulations and legislation (e.g., environmental, safety and procurement).

Responsibilities

• Directs and manages collection, processing, transfer, and haulage operations to ensure reliable and efficient service delivery.
• Ensures compliance with regulatory requirements, approvals, and service standards.
• Leads procurement and administration of major collection, transfer, haulage and processing contracts.
• Monitors contractor performance and enforces service levels and regulatory certificates.
• Translates strategic direction into operational programs and route optimization.
• Oversees recruitment, training, and labour relations within the team.
• Provides direction on health, safety and by-law compliance.

Skills

Leadership

Communication

Problem solving

Contract management

Financial management

Education

Post-secondary education in Environmental Sciences, Business, Engineering, or related field

Job description

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5432

Department: Public Works

Division: Waste Management

Pay Range: $133,896 - $167,357

Job Type: Permanent

Hours of Work: 35 hours per week

Work Location: Halton Waste Management Site - 5400 Regional Road 25, Oakville

Employee Group: MMSG

Vacancy Status: This posting is for an existing vacancy

Posting Date: August 10, 2026

Application Deadline: Augfust 23, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!

Job Summary

Reporting to the Director of Waste Management, the Manager of Collection Operations provides operational leadership for the delivery of waste collection, processing, haulage, and transfer services. The role is accountable for managing major service contracts, ensuring regulatory compliance, optimizing service performance, and maintaining high standards of customer service.

Duties And Responsibilities

• Operational Service Delivery
• Directs and manages collection, processing, transfer, and haulage operations to ensure reliable and efficient service delivery and continuous improvement.
• Ensures compliance with all regulatory requirements, approvals, and service standards.

Contract Management

• Leads procurement, and administration of major collection, transfer, haulage and processing contracts.
• Monitors contractor performance, service levels, and compliance with agreements, regulations and certificates of approval.
• Implements robust performance measurement and audit systems.
• Provides direction in the development and application of standard operating procedures and policies.

Operational Planning & Continuous Improvement

• Translates strategic direction into operational programs, service levels, and route optimization.
• Reviews and analyzes existing operations, policies and procedures, providing recommendations on modifications and improvements
• Leads operational improvements including curbside audits, service reviews, and program enhancements.
• Provides strategic direction to the team and corporation related to collection,
• Provides input into legislation and policies related to collection, transfer, haulage and processing.
• Develops and reviews operational contingency plans.

Customer Service & Issue Resolution

• Oversees response or resolves escalated operational and service issues and public complaints.
• Ensures effective communication with residents, municipalities, and stakeholders.

Duties and Responsibilties(Cont'd)

Financial & Performance Management

• Assists in development and manages and monitors operating budgets and ensures cost-effective service delivery. Tracks performance metrics and identifies efficiencies and cost savings.

Leadership & People Management

• Provides leadership to supervisors, technical staff, and operational teams and fosters engagement and ensures results are achieved.
• Oversees recruitment, training, performance, and labour relations.
• Provides technical support and input to other members of the Waste Management Division, as required.

Health, Safety & Compliance

• Ensures compliance with Occupational Health & Safety, environmental legislation, and regulatory standards.
• Provides direction in the preparation of By-laws or amendments to By-laws for Regional waste management programs including amendments.
• Accountable for the enforcement of the Waste Management Bylaw.

Performs other related duties and responsibilities as assigned or required.

Essential

Skills & Qualifications

• Post-secondary education in Environmental Sciences, Business, Engineering, or related field.
• 7–10 years experience in waste management operations or contract management including at least 5 years in a leadership capacity.
• Strong background in operational service delivery and contractor oversight.
• Demonstrated financial management skills including experience managing, implementing and monitoring operational budgets
• Demonstrated strong leadership skills.
• Excellent problem-solving and communication skills.
• Demonstrated experience (5-10 years) in preparing and issuing requests for proposals, quotations, prequalification and tenders for the procurement of supplies (including preparing specifications) and retention of consultant and contractor services.
• Knowledge and understanding of applicable regulations and legislation, such as but not limited to the Resource Recovery and Circular Economy Act and related legislation, Transportation of Dangerous Goods Act, Employment Standards Act and Occupation Health and Safety Act.

Preferred

• Experience managing large-scale municipal service contracts.

Working/ Employment Conditions

• Field and office-based work environment.
• Travel is required between locations within Halton Region, incumbent must have a valid Ontario Driver’s License and supply own transportation.
• The incumbent will be required to drive Regional Vehicle and will be required to provide a copy of their driver's licence and driver's abstract, by their first day of employment.
• Occasional after-hour work/meetings and based on operational needs.

Important Information About Your Application

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at 905-825-6000 extension 7700.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.