Manager, Client Services

Saskatchewan Ltd.; Prince Albert; On-site; CAD 70,000 - 100,000; Full time

Job summary

The Ministry of Social Services, Disability Program, invites applications for a 1 Term Full-time position based in Prince Albert, with consideration for other North Service Area locations.

You will lead client services for individuals with intellectual disabilities, coordinating case management, planning and integrated supports to improve independence and quality of life, while ensuring compliance with program policies and service standards. Travel between sites is required.

Qualifications

• Master's or Bachelor's degree in Social Work or related field.
• Experience in intellectual disability sector or community services.
• Willingness to travel to meetings and sites.

Responsibilities

• Lead client case management and service coordination.
• Oversee assessments to determine support needs.
• Recruit, supervise and direct work planning for service delivery staff.
• Advance integrated case management to enhance community inclusion.

Skills

Leadership

Case management

Program coordination

People management

Education

Master's degree in Social Work

Bachelor's degree in Social Work

Job description

The Opportunity:

1 Term Full-time position - November 30, 2027

The Ministry of Social Services, Disability Program, has an exciting career opportunity for an energetic, passionate and committed individual to work in the North Service Area. This position ideally will be based in Prince Albert, however, other locations within the North Service Area will be considered.

Reporting to the Director Community and Client Services North, this position will provide leadership and oversight of community-based client services that assist individuals with intellectual disabilities to live more independently, participate more fully in their community and experience an enhanced quality of life.

Utilizing a person-centered approach, you will be responsible for leading: best practices in client case management, coordination and integrated supports to ensure that consistent, quality service is delivered to clients, families/caregivers, community-based organizations and other support providers; implementing and monitoring programs and service standards/ protocols including the Comprehensive Personal Planning and Support Policy and Person Centred framework to ensure improved client outcomes; and, overseeing client assessments to determine support needs.

You will have a direct role to identify, plan and respond to client service needs/priorities in all aspects including case management, residential, day/vocational and outreach and prevention services.

You will be responsible to recruit, supervise and direct work planning and performance management for service delivery employees. Your primary goal will be to ensure an integrated approach to case management, service coordination and client support including the development, implementation and monitoring of case management practices, protocols, and process that will assist to enhance community inclusion for individuals with intellectual
disabilities.

The knowledge and competencies for this position would be acquired through a Master's/Bachelor's degree in Social Work, Human/Social Sciences, or other human services related degree with experience and knowledge in the intellectual disability sector. An equivalent combination of education and experience will also be considered. Candidates will clearly indicate in their application, resume and cover letter where they have gained the required knowledge and abilities related to the position. Applicants will be screened on the basis of this information.

Travel is required to attend meetings and function away from headquarters.