Manager, Client Development – Canada

Van Cleef & Arpels; Toronto; On-site; CAD 120,000 - 125,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Life insurance

Volunteer time off

Maternity leave top-up

Job summary

Van Cleef & Arpels in Canada seeks a Client Development Manager to lead the client strategy for its boutiques in Ontario/Toronto, roll out loyalty programs, and support the sales team in expanding client outreach while maintaining a service‑oriented boutique environment.

You will collaborate with Corporate CRM, define annual client development plans, monitor KPIs, and ensure effective gifting campaigns, events, and ROI reporting, traveling within the region as needed.

Qualifications

• Bachelor's degree required.
• 4-5 years of management experience in a fast-paced luxury environment preferred.
• Ability to elevate client experiences and work with client databases.

Responsibilities

• Define and roll out the Region’s yearly client development action plan with store collaborations and KPIs.
• Collaborate with Corporate CRM team to understand the region’s database and identify opportunities.
• Educate Sales Associates on client base evolution and create objectives for client segments.
• Roll out Loyalty programs and CRM initiatives across boutiques in the region.

Skills

CRM strategy

Client development

Team leadership

Interpersonal skills

Travel flexibility

Data analysis

Education

Bachelor's degree

Tools

CRM software

Job description

The Client Development Manager is responsible for developing and implementing a client strategy in the Canadian region’s boutiques, by rolling out the loyalty programs developed by Corporate, installing the Regional Director’s strategies, and supporting the sales team in enhancing their client outreach. This person will be responsible for continuing to build a service-oriented boutique environment, rolling out CRM initiatives as well as analyzing their business impact. The Manager relays the Maison’s Client Development vision to their region of responsibility and brings forward the region’s needs and feedback.

Responsibilities

• Defines and rolls out the Region’s yearly client development action plan in line with the vision and priorities of the Regional Director and collaborates with Boutique Directors and Sales Managers to build the development strategy for each store of the region, set client KPIs for the year and define action plans to achieve them and monitor results.
• Closely collaborate with the Corporate CRM team to understand the Region’s database and identify opportunities.
• Support the on-going education of the Sales Associates on the evolution of their client base, set objectives for different client segments and assist with opportunities for key moments throughout the year.
• Ensuring proper roll out of all Loyalty programs and CRM initiatives in the different boutiques of the region in collaboration with Store Management, Sales Associates and the Corporate CRM team.
• Collaborates with management and the Corporate office to decide on gifting campaign strategies, liaise with the CRM team to offer feedback, report ROI and suggest new gifting.
• Responsible for building guest lists for events and presentations.
• Must comply with confidentiality and security guidelines as well as comply with all template requests from headquarters.

Competencies

• Implements processes and structure to support the organization
• Ensures delivery of expected results
• Exercises sound judgement and makes decisions
• Develops Team Leadership and Expertise
• Builds Trustful and Sustainable Relationships

Qualifications

• Bachelor’s degree is required.
• 4-5 years of working in management in a fast-paced luxury environment is preferred.
• Must have the ability to elevate client experiences.
• Working knowledge of CRM strategy and work closely with client databases.
• Strong computer skills, ability to travel, and strong communication, networking and interpersonal skills are a must.
• Some travel required within the Region.

We Offer – Canada: Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company-sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top‑up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $120,000.00 - $125,000.00 annually. Salary will be determined based on relevant skills and experience.