Manager, Client and Investment Operations

Bank of Montreal; Toronto; On-site; CAD 68,000 - 126,000; Full time

Job summary

An established industry player is seeking a Manager for Client and Investment Operations to oversee operational relationships and ensure high-quality service delivery. This role involves managing outsourced operations, resolving complex issues, and participating in client calls. The ideal candidate will have extensive experience in asset management or investment banking, strong problem-solving skills, and the ability to improve processes. Join a dynamic team committed to creating lasting positive change and enjoy a comprehensive compensation package with various perks and benefits.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• 5+ years in an Operations oversight role within asset management or investment banking.
• Deep understanding of complex instrument types and investment operations processes.

Responsibilities

• Oversee operational relationships with institutional clients and investment management delegates.
• Ensure timely and accurate processing of client trades and invoicing.

Skills

Advanced Excel

Data Analysis

VBA and Macros

Bloomberg

Charles River CRIMS

Salesforce CRM

Education

Bachelor's degree in a relevant subject

MBA

Industry qualification such as CFA, CPA, CSC

Job description

Application Deadline:

05/18/2025

Address:

100 King Street West

Job Family Group:

Business Management

The Manager, Client and Investment Operations is responsible for operational relationships with institutional client and investment management delegates, representing the firm and acting as the operational conduit to the business. This is mainly an oversight function to ensure delegated operational activities are delivered to time, quality and with minimal risk to the business. This will be predominantly managed through telephone and face to face service meetings and email communications.

Outsourced Oversight Functions:

• Operational oversight of the outsourced client and investment management operations in line with service level agreement expectations.
• Work closely with colleagues to ensure issues are identified and resolved in a timely manner to minimize any potential end investor, risk or financial impact.
• Liaise with the Compliance team to facilitate effective monitoring activities and support audit activity as required.
• Works independently with auditors to ensure positive results.
• Responsible for complex issue escalations and resolutions.
• Ensure completeness, timeliness and accuracy of work.
• Independent and active participation in projects, initiatives and new business meetings.
• Proactively review current processes to identify areas where efficiency can be improved and/or risks mitigated.
• Develop and implement efficient processes and workflows as our business grows and changes.
• Other activities as assigned.

Daily Oversight functions:

• Participate in Institutional client calls as required.
• Oversee and support functions such as Institutional client trade processing, client invoicing, security master setup, monitor trade fails, monitor for upcoming corporate actions and liaise with investment team for trade signoffs, election decisions, collateral management, cash and holdings reconciliations, pricing oversight for the investment book or record.
• Key contact for client invoicing and/or trade verification related matters between the internal teams and outsourcer
• Ensure data required by the investment team is accurately provided on a timely basis
• Strong knowledge of systems, various interfaces and portfolio management data

This role requires a deep understanding of institutional client operations (Client Processing of trade requests, Client Invoicing) as well as an understanding of each stage of the investment operations process to be able to oversee activities conducted by others (e.g. trade lifecycle, settlements, custody, late trade processes, corporate actions, unit dealing etc.).

Knowledge and Attributes:

• Relevant work experience within an asset management company or investment bank, of which 5 years or more in an Operations oversight role.
• Deep understanding of complex instrument types
• Bachelor’s degree or MBA in a relevant subject
• Industry qualification such as CFA, CPA, CSC
• Comfort working with ambiguous problems
• Team player / Strong interpersonal skills
• Ability to prioritise own workload
• Excellent problem-solving ability
• Investigative by nature
• Proactive with an attention to detail
• Potential to move to a leadership role.
• Project Management experience

Skills and Competencies:

• Advanced Excel
• Be able to manage/analyse large amounts of data from multiple sources
• VBA and Macros is a plus
• Working knowledge of yield curves, discounting cash flows and liability matching
• Bloomberg
• Charles River CRIMS
• Salesforce CRM

Instruments covered:

Interest rate Swaps / Inflation Swaps / Swaptions / Total Return Swaps / Options / Credit Default Swaps / Contract for Difference and Portfolio Swap / Repos / Forwards / Equities / Fixed Income

Salary:

$68,000.00 - $126,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.