Manager, Change Management and Business Enablement

Scotiabank; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a purpose-driven team at a leading bank in the Americas, where you will oversee change management and communication activities for Oracle ECM. This role requires strong communication, project management, and analytical skills to effectively engage with stakeholders and support a positive organizational culture. You will lead initiatives that enhance client relationships and ensure compliance with AML policies. If you are passionate about fostering an inclusive environment and driving results, this opportunity is perfect for you to make a significant impact in a high-performing culture.

Qualifications

• Minimum 3 years of relevant experience in training and/or communications.
• Strong knowledge of AML policies and internal control principles.

Responsibilities

• Oversee change management and communication activities globally for Oracle ECM.
• Develop and manage change management programs and communications.

Skills

Excellent written and verbal communication skills

Project management skills

Analytical and problem-solving skills

Ability to influence others

Fluency in Spanish

Education

Bachelor's degree in Education, Communications, Business Management or equivalent

Tools

Excel

PowerPoint

Word

SharePoint

Job description

Title: Manager, Change Management and Business Enablement

Requisition ID: 216790

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

Reporting to the Senior Manager, Business Sustainment and Change Management, the Manager oversees and coordinates change management and communication activities globally for our Global Case Manager (Oracle ECM) and assists in project management and/or implementation for new initiatives which promote a positive culture and compliance across the organization.

Is this role right for you? In this role, you will:

1. Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
2. Oversee the execution of the Oracle ECM Change Management strategy.
3. Work closely with Product and Sustainment teams and other key stakeholders to identify needs, design, and develop, manage and execute Global Oracle change management activities/events including support of change champion programs, communications, SharePoint pages and channels.
4. Monitor change management programs progress by tracking activity, resolving problems, providing progress reports, and recommending actions to Sr. Manager/Director.
5. Work with subject matter experts (internal, external, industry), business line partners, and/or Global Learning and Development to acquire or develop and maintain standardized Functional Oracle ECM user content and other communications.
6. Provide Director’s additional Oracle project support on an ad hoc basis.
7. Support the management of Design Strategy & Operational Support and Oracle ECM SharePoint pages and channels.
8. Proactively address issues for emerging change management gaps and provide executable solutions.
9. Develop/aid in the preparation of presentations to leadership.
10. Oversee the development and sustainment of the existing global Design Strategy & Operational Support channel, Oracle ECM programs.
11. Create an environment in which the team pursues effective and efficient operations while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to AML/ATF and Sanction risks and conduct risk.
12. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
13. Create an environment in which the team pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct and Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls.
14. Build a high performance environment and implement a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment and using a coaching mindset; communicating vision/values/business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

1. Bachelor's degree in Education, Communications, Business Management or equivalent with a minimum of 3 years of relevant experience in training and/or communications.
2. Excellent written and verbal skills required to prepare communications and interact effectively with internal and external parties.
3. Ability to interact effectively with business teams, collaborate with subject matter experts, gather requirements and develop solutions.
4. Strong knowledge of AML policies, procedures, and processes, including internal control principles.
5. Working knowledge of adult learning principles, training needs analysis and instructional design methodologies.
6. Strong editing, proofreading, layout and design, professional printing/publishing skills are essential.
7. Strong organizational and project management skills to meet deadlines and accurately estimate time required for deliverables and planning.
8. Thorough knowledge of the Bank's interactive systems including Excel, PowerPoint and Word.
9. Results oriented, highly motivated with a keen ability to influence others.
10. Self-reliant and proactive approach to work.
11. Strong analytical, problem-solving and critical thinking skills.
12. Ability to demonstrate highly developed facilitation and presentation skills.
13. Consistently demonstrating self-awareness, self-management, social awareness, relationship management, and Scotiabank’s Core Values: Integrity, Respect, Passion and Accountability.
14. Fluency in Spanish considered an asset.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.