Manager, Cards Supplier Lead

Socket.dev; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

RBC Card Operations and Supplier Services seeks a Cards Supplier Lead to drive analysis, documentation, testing and support for Credit Cards Supplier Systems and interfaces. You will mentor Cards Supplier Analysts and guide projects from planning through review and approval.

This fully in-office role is based in Toronto (Waterpark Place), with potential option to work from Montreal (1 Place Ville Marie). You will lead complex projects, triage issues, and partner with QA to ensure successful UAT

Qualifications

• Candidates must have experience working with card systems and interfaces.
• Strong analytical thinking and problem-solving skills are required.
• Ability to define problems, assess factors and propose solutions with urgency.

Responsibilities

• Lead complex projects, manage planning, analysis, documentation and testing with CSAs.
• Triage and resolve escalations at first point of contact and manage risks.
• Guide UAT and Post-Implementation Testing with QA teams.
• Investigate system changes to improve efficiency and revenue.
• Document high-quality requirements and obtain sign-offs for changes.
• Facilitate walkthroughs with stakeholders and ensure sign-off.
• Lead testing components and report Test Execution Summaries.

Skills

Cards experience

Analytical mindset

Problem solving

Communication skills

Stakeholder management

Tools

TSYS systems

TS2 operating system

TLP

TCS

MS Excel

Job description

Job Description

What is the opportunity?

RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. You will be responsible for analysis, facilitation, documentation, testing and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives. As a Subject Matter Expert, you will also support and mentor Cards Supplier Analysts (CSA) on the day to day deliverables prior to review and approval by Senior Manager for small to large-scale projects/initiatives.

Please note this is a fully in-office role.

The role is based in Toronto at Waterpark Place, however we would consider qualified applicants able to work fully in office from our existing Montreal location (1 Place Ville Marie).

What will you do?

• Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts
• Triage and resolve escalations/incidents at first point of contact and/or escape issues, risks and technology related problems
• Lead complex projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process, providing direction to CSAs through the planning, analysis, documentation and testing phases
• Investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings
• Document and obtain sign-offs of high quality requirements, requests and system change requests specific to new development, initiative or maintenance requests for the Cards Supplier Systems
• Facilitate project/initiative “walkthroughs” with key stakeholders ensuring understanding and appropriate sign off is obtained
• Lead the functional testing & components of User Acceptance Testing (UAT) & Post Implementation Verification (PIV) phases for all assigned projects documenting, executing and reporting; Functional Test Plans, Test Cases and Test Execution Summary

What will you need to succeed?

Must-have

• Cards experience
• Excellent analytical mindset & problem solving skills
• Ability to accurately defineproblems, identifyrelevant factors and objectively consideralternatives and anticipateimpact of possible solutions
• Aptitude for working with complex technical systems, clarifying requirements and understanding technical solutions with an end-to-end mindset
• High level of initiative, proactive,motivatedand able to influence change, executing with a sense of urgency
• Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness
• Experienced inworking with TSYS systems, TS2 operating system and options,TLP and TCS

Nice to have

• Technologically self-sufficient, with experience using MS Excel, Word, Power Point, SharePoint
• Awareness of RBC Internal systems

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a safe, secure and positive work environment
• Work with a great and supportive team

Job Skills

Analytical Thinking, Communication, Detail-Oriented, Taking Initiative, Teamwork, Time Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-04-28

Application Deadline: 2026-09-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.