Manager, Campus Wellness Operations & Client Services

University of Waterloo; Southwestern Ontario; On-site; CAD 68,000 - 85,000; Full time

Job summary

University of Waterloo seeks a Manager, Client Services and Operations within Campus Wellness to provide strategic oversight of front-line client services and supervise CSR staff across locations. You will optimize administrative workflows, ensure privacy and accessibility, and align operations with university priorities.

You will lead scheduling, resource planning, and end-to-end EHR workflows, partner with Health Services and Counselling Services, and drive continuous improvement through

Qualifications

• Education University or College degree in Health Administration, Medical Administration, Business Administration, or a related field; equivalent combination of education and relevant management experience will also be considered.
• At least five years of supervisory or management experience in a client service context.
• Experience in mental health and physical health care settings; collaboration with administrators at comparable levels.

Responsibilities

• Lead and optimize front-line client services operations and supervise CSR staff.
• Oversee scheduling, resource planning and provider coverage across Campus Wellness locations.
• Manage end-to-end EHR workflows and ensure privacy and regulatory compliance (PHIPA/FIPPA).
• Collaborate with Health Services and Counselling Services to align administrative and clinical priorities.
• Drive continuous improvement through data analysis, reporting, and staff development.

Skills

Leadership

EHR systems

Privacy compliance

Communication

Staff coaching

Workflow optimization

Education

Health Administration / Medical Administration / Business Administration degree

Tools

Accuro EHR

MS Office

SharePoint

Job description

University of Waterloo seeks a Manager, Client Services and Operations within Campus Wellness to provide strategic oversight of front-line client services and supervise CSR staff across locations. You will optimize administrative workflows, ensure privacy and accessibility, and align operations with university priorities.

You will lead scheduling, resource planning, and end-to-end EHR workflows, partner with Health Services and Counselling Services, and drive continuous improvement through