Integrated Clinical Operations Lead

Waterloo International; Southwestern Ontario; Presencial; CAD 68 000 - 85 000; Tempo integral

Resumo da oferta

The University of Waterloo is seeking a Manager, Client Services and Operations to lead Campus Wellness front-line services, supervise CSR staff, and optimize administrative workflows across Health Services, Counselling, and Promotion.

You will oversee scheduling, privacy compliance (PHIPA, FIPPA), and integration with the EHR (Accuro) while partnering with directors to align operations with institutional priorities and student-centered care.

Qualificações

• University or college degree in Health Administration or related field.
• At least five years of recent supervisory or management experience in a client service context.
• Experience in mental health and physical health care settings preferred.
• Knowledge of privacy/confidentiality legislation (PHIPA, FIPPA) and policies.
• Ability to lead, motivate and support multi-disciplinary teams.

Responsabilidades

• Strategic oversight and day-to-day leadership of front-line client service operations.
• Supervise Client Service Representatives to optimize workflows and ensure privacy and accessibility.
• Oversee scheduling, provider coverage, and cross-unit coordination.
• Manage EHR system (Accuro) implementation, testing, and user support.
• Collaborate with Campus Wellness leadership to align services with institutional priorities.

Conhecimentos

Leadership

Staff supervision

Communication

Process improvement

EHR knowledge

Formação académica

Health Administration degree

Ferramentas

Accuro EHR

MS Office

SharePoint

Descrição da oferta de emprego

The University of Waterloo is seeking a Manager, Client Services and Operations to lead Campus Wellness front-line services, supervise CSR staff, and optimize administrative workflows across Health Services, Counselling, and Promotion.

You will oversee scheduling, privacy compliance (PHIPA, FIPPA), and integration with the EHR (Accuro) while partnering with directors to align operations with institutional priorities and student-centered care.