Manager, Business Operations

Scotiabank; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic team in a leading bank in the Americas, committed to fostering an inclusive culture and delivering exceptional client service. As a Manager in Business Operations, you will play a crucial role in enhancing sales performance and supporting a high-performing team. This position involves managing compensation policies, liaising with various levels of management, and implementing strategies to improve operational efficiency. If you thrive in a collaborative environment and are passionate about driving results, this opportunity is perfect for you.

Qualifications

• Experience in the securities industry and strong communication skills.
• Meticulous attention to detail and ability to work independently.

Responsibilities

• Lead a customer-focused culture and manage policies for Advisor Compensation.
• Support Sales Management initiatives and provide operational improvements.

Skills

Experience in the securities industry

Strong verbal and written communication

Strong organization skills

Ability to take initiative

Meticulous attention to detail

Exceptional client service skills

Strong proficiency in Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

Requisition ID: 224684

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As a member of the National Sales Management team the Manager, Business Operations is expected to contribute to building and maintainingstrong platform that supports a high performance sales force and branch network.

Is this role right for you? In this role, you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support Advisor Compensation and Performance by:
  • Manage policies and procedures , including implementation, annual reviews and grid level adjustments, reporting, and tracking;
  • Address and investigate questions from the field regarding commission-based issues;
  • Manage all grid level changes, end-to-end process;
  • Manage and maintain the Discount Sharing Policy, tracking and providing all approvals;
  • Provide guidance to Branch Management Teams regarding compensation related issues;
  • Assist with the annual review of the Compensation Guide;
  • Provide support to Senior Manager(s) on the ScotiaMcLeod Partnership Deferred Equity Plan program including reporting and analytics;
  • Maintain the reporting for various programs and provide required reporting, tracking, and analysis to Senior Sales Management, Regional Offices and Branch Managers.
• External Household Program management including in-depth knowledge of the program in order to monitor and manage external household intake and approval process, providing high quality client service. Lead investigation, analysis and reporting while supporting internal partners and the field. Manage associated policies and procedures.
• Support Sales Management policies, projects, and initiatives by identifying opportunities for operational improvements to increase efficiencies and better serve client needs. Provide support on ad hoc projects and initiatives, ensuring alignment with the strategic focus and project plan, working closely with Senior Management to establish the scope and objectives of the initiative and facilitate the effective communication of the initiative to ensure all partners are aligned and all guides and text plans are current
• Liaise with all levels of Sales Management to drive resolution to business issues in a manner that is aligned to strategy and supports the needs of the field and business. Control, execute and assist with specific requests from the field on policy clarification, data confirmation, operational issue resolution, and special requests.
• Provide backup support to the Senior Manager, Business Operations regarding the preparation of Advisor Partnership Agreements and Succession Plans and assist in the maintenance of the Agreement database and related analysis as required.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Experience in the securities industry
• Strong verbal and written communication
• Strong organization skills
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Ability to work within a team environment and be a strong collaborator
• Exceptional client service skills
• Strong work ethic and able to meet deadlines
• Strong proficiency in Microsoft office applications, particularly Word and Excel
• Ability to understand and identify financial data/gaps and ensure data integrity

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.