(CAN) Manager, Business Operations Ecommerce - On Demand Shopper & Driver Experience Strategy

Walmart Canada; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager for Business Operations Ecommerce to enhance the driver experience on their platform. This role involves leading marketing strategies, managing driver support services, and implementing communication technologies. You will collaborate cross-functionally to analyze feedback and propose improvements, ensuring a seamless experience for independent contractors. Join this innovative team to make a significant impact in the ecommerce landscape and drive engagement through effective strategies and support systems.

Qualifications

• Experience in developing marketing strategies for driver recruitment.
• Strong understanding of communication strategies in both English and French.

Responsibilities

• Lead execution of strategies to grow the driver pool and enhance engagement.
• Develop communication strategies to inform and engage drivers.

Skills

Marketing Strategy

Driver Support Strategy

Communications Technology

Bilingual Communication

Leadership Reporting

Tools

Braze

Job description

(CAN) Manager, Business Operations Ecommerce - On Demand Shopper & Driver Experience Strategy

Join to apply for the (CAN) Manager, Business Operations Ecommerce - On Demand Shopper & Driver Experience Strategy role at Walmart Canada

(CAN) Manager, Business Operations Ecommerce - On Demand Shopper & Driver Experience Strategy

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Join to apply for the (CAN) Manager, Business Operations Ecommerce - On Demand Shopper & Driver Experience Strategy role at Walmart Canada

Position Summary... This role leads the execution of the Spark Driver strategy to improve the independent contractor driver experience on the Spark Driver platform. Responsibilities include strategy and management of driver support, communications, and overall experience across all areas of the platform. The role involves cross-functional collaboration with teams in Canada and the US.

What You'll Do...

• Marketing Strategy: Lead the execution of strategies to grow the driver pool, develop resources, content, and processes, and manage marketing channels to enhance driver recruitment and engagement.
• Shopper & Driver Support Strategy: Own support services, partner with Customer Care, manage vendor performance, develop educational resources, and create bilingual support services.
• Driver Communications: Develop and execute communication strategies to inform and engage drivers via various channels in English and French.
• Communications Technology: Support implementation of new tools like Braze, working with technology teams to gather requirements and test features.
• Driver Experience Insights: Develop feedback channels, collate and analyze driver feedback for insights and improvements.
• Driver Experience Improvements: Identify and implement improvements, manage technology backlogs, and coordinate with stakeholders for effective delivery.
• Driver Experience Support: Support new products, lead incentive programs, and advocate for driver experience considerations in product development.
• Leadership Reporting: Report on program metrics, identify blockers, and propose solutions to senior leadership.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate disability-related needs as required by law.

Location

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

Application Instructions

If you're a current Walmart associate, apply via your Workday account using the Find Jobs report.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management, Manufacturing
• Industries: Retail, Manufacturing, Retail Groceries