Manager, Business Change Enablement

Canadian Blood Services; Ottawa; On-site; CAD 115,000 - 135,000; Full time

Benefits offered by this job

Percentage in lieu of benefits

Annual performance award

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services is seeking a Temporary Full Time Manager, Business Change Enablement to join the Internal Customer Experience team. You will lead change management activities to drive adoption of technology solutions across the organization, liaising with DST, analysts, project teams, and leaders.

You will develop adoption plans, training approaches, and communications strategies, ensuring changes are understood, adopted, and translated into operational improvements.

Qualifications

• Post-secondary degree in Business Administration, Organizational Development, Change Management, HR, IT, Industrial Engineering, Operations Management, or related discipline.
• Graduate degree or certification in Organizational Change Management or related field is asset.
• Minimum ten years of experience leading complex change management initiatives, business improvement projects, technology implementations, and/or consulting engagements.
• Experience assessing the impact of technology implementations on business processes, workflows, employee roles, and organizational effectiveness.
• Subject matter expertise in change management methodologies, communication strategies, training needs assessments, enablement strategies, and adoption planning.
• Excellent communication, presentation, facilitation, and stakeholder management skills, with ability to influence leaders without direct authority, and willingness to travel nationally.

Responsibilities

• Assess impacts of technology-enabled change on business processes and employee roles.
• Partner with leaders and teams to create alignment and support adoption outcomes.
• Develop and execute business readiness, adoption, and enablement strategies for new technologies.
• Identify adoption risks and barriers early, implementing actions to improve readiness.
• Document current and future-state workflows and identify optimization opportunities.
• Monitor adoption outcomes and measure success to maximize value of technology investments.
• Guide leaders through organizational change and contribute to sustainable change practices.

Skills

Change management

Stakeholder management

Training needs assessment

Communication

Education

Business Administration degree

Organizational Change Management cert

Job description

Select how often (in days) to receive an alert:

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 9057

Employment status: Temporary full-time
Position's anticipated start date:2026-09-28
Position's anticipated end date: 2029-09-07

Salary/Rate of pay: $114,800 - $135,100

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the Role

Canadian Blood Services is looking for a Temporary Full Time Manager, Business Change Enablement to join our dynamic Internal Customer Experience team.

The Internal Customer Experience team is responsible for managing the delivery and operation of IT services that support employee experience and productivity, blood operations, data and analytics, and optimization, helping Digital Solutions & Technology (DST) deliver effective, reliable, and consistent services.

Reporting to the Director, Internal Customer Experience, as the Manager, Business Change Enablement, you will lead change management activities that support the successful adoption of technology solutions across Canadian Blood Services. Working closely with DST, Business Analysts, project teams, divisional leaders, and operational stakeholders, you will assess the impact of technology implementations on business processes, workflows, employee roles, and experiences.

You will develop adoption plans, training and enablement approaches, process documentation, and communication strategies that support employees through new ways of working. Acting as a bridge between technology delivery and business operations, you will help ensure changes are understood, adopted, and translated into meaningful operational improvements.

This role will focus on business readiness, post-implementation adoption, process optimization, and continuous improvement activities to maximize the value of enterprise technology investments. You will work independently while influencing stakeholders across the organization and aligning activities with the change and customer experience frameworks established by the Director, Internal Customer Experience and the Digital Solutions & Technology division.

Formula for Success

• Leveraging your expertise in organizational change management, you will assess the impacts of technology-enabled change on business processes, employee roles and operating models, helping teams adopt new ways of working and realize intended business benefits.
• Drawing on your ability to build trusted relationships and influence without direct authority, you will partner with leaders, project teams, business analysts and stakeholders to create alignment, address concerns and support successful change outcomes.
• Applying your change management expertise, you will develop and execute business readiness, adoption and enablement strategies that equip employees with the knowledge, skills and support needed to confidently transition to new technologies, processes and workflows.
• Through thoughtful stakeholder engagement, communications planning and training approaches, you will identify adoption risks and barriers early, implementing actions that improve readiness and strengthen workforce engagement.
• Applying your knowledge of business process analysis and continuous improvement, you will document current and future-state workflows, identify optimization opportunities and support the integration of technology changes into daily operations.
• By monitoring adoption outcomes, training effectiveness, employee experience and operational performance, you will measure success, provide actionable insights and help maximize value from technology investments.
• Utilizing your facilitation, coaching and problem-solving skills, you will guide leaders through organizational change, support post-implementation reviews and contribute to the development of sustainable change and enablement practices across the organization.

Desired Education and Skills

• Post-secondary degree in Business Administration, Organizational Development, Change Management, Human Resources, Information Technology, Industrial Engineering, Operations Management, or a related discipline. An equivalent combination of education, training, and experience may be considered.
• A graduate degree or relevant certification in Organizational Change Management, Business Process Improvement, Lean, Six Sigma, Organizational Effectiveness, Business Analysis, or a related field is considered an asset.
• Minimum ten years of experience leading and supporting complex change management initiatives, business improvement projects, technology implementations, and/or consulting engagements, with demonstrated ability to manage large-scale initiatives and achieve measurable results.
• Experience assessing the impact of technology implementations on business processes, workflows, employee roles, and organizational effectiveness, with strong understanding of process analysis, optimization, and workflow redesign.
• Subject matter expertise in change management methodologies, communication strategies, training needs assessments, enablement strategies, and adoption planning to support successful technology-related initiatives.
• Demonstrated ability to measure adoption outcomes, operational effectiveness, and benefits realization following implementation, while translating technical and system changes into business impacts and employee-focused adoption strategies.
• Excellent communication, presentation, facilitation, and stakeholder management skills, with the ability to influence leaders without direct authority, work independently, adapt to changing priorities, develop innovative solutions, and support national travel requirements.

What we offer you

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 10%.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services office 40% of the time/2 days of the week.
• This role may require travel for events, team meetings and project commitments.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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