MANAGER, BUSINESS CENTRE - CALGARY

BDC; Calgary; On-site; CAD 85,000 - 120,000; Full time

Job summary

BDC is seeking a Manager for the Business Centre in Calgary to lead a dynamic team. This role involves developing new business opportunities and ensuring excellent customer service while fostering a supportive and inclusive team environment. Ideal candidates will have a strong background in business and finance, with a passion for helping entrepreneurs succeed.

Benefits

Flexible and competitive benefits

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 wellness and health care spending account

Hybrid work model

Opportunities for learning and development

Qualifications

• 3+ years of front-line sales leadership experience.
• Outstanding customer service skills.
• Ability to train and mentor others.

Responsibilities

• Lead, coach, and mentor a team of Account Managers.
• Develop business relationships and customer retention strategies.
• Oversee pre-qualification activities and present proposals.

Skills

Communication

Leadership

Strategic Listening

Negotiation

Customer Service

Education

Bachelor's degree in business administration

MBA, CPA, CFA, PMP or CMC (preferred)

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Do you have a passion for inspiring and leading people? Do you have a professional background, and enjoy working with ambitious entrepreneurs? Do you have a well-established network in Calgary, and enjoy business development? If yes, read on. This could be the career you have been looking for, working at the only bank dedicated exclusively to entrepreneurs.

POSITION OVERVIEW

The Manager, Business Centre for Calgary contributes to the growth of BDC's portfolio by sourcing, developing, and recommending high quality transactions in accordance with BDC's credit policies and risk parameters. They will identify business sectors with significant growth potential, being innovative and creative in structuring opportunities for the entrepreneur to meet their financing and advisory needs. They will develop and train Account Managers to grow BDC’s support for entrepreneurs. As a sales leader, the Business Centre Manager will work closely with their team of Account Managers in business development and market presence activities, and the management of the team’s pipeline and portfolio.

At BDC we are also committed to your personal development. You will receive ongoing specialized training and education to build on your existing skill set, as well as opportunities to work with a diverse team of professionals to ensure you are ready not only for this opportunity, but whatever comes next in your career.

CHALLENGES TO BE MET

• Lead, coach and mentor a dynamic team of Mid-Market Account Managers located within the Calgary territory. This will include recruitment and retention of talent.

• Connect with local business professionals and the business community at large in order to develop business relationships and obtain referrals that lead to new opportunities for team members ultimately to help BDC achieve its corporate finance goals.

• Develop and implement a customer retention and relationship growth strategy to build a long-term profitable loan portfolio with both existing and new customers, while providing a high level of customer service.

• Coach and guide your team to meet and exceed overall objectives related to new client acquisition, transaction volume, advisory service deliveries, customer retention rates, expected loss rates, portfolio growth, as well as other metrics.

• Oversee all pre-qualification activities and present proposals to the Credit Risk Management & Underwriting group in accordance with BDC policies and procedures, including all appropriate analysis, KYC, and documenting sound risk/reward proposals.

• Be an active and contributing member of the Southern Alberta leadership team, ultimately contributing to both area and regional growth objectives as well as support the professional development of all team members.

WHAT WE ARE LOOKING FOR

If you can answer YES to the following questions, you may be just the person we are looking for:

• Do you have a bachelor’s degree in business administration in Accounting/Finance or any field deemed relevant?

• Do you have 3+ years of front-line sales leadership experience, or 10-15 years progressive experience in the financial services sector?

• Do you have excellent communication skills, including public speaking?

• Are you a strategic listener, conscious conversationalist, and do you have the ability to persuade and influence people from a wide range of roles and backgrounds?

• Do your clients and business contacts remember you because of the outstanding customer service and the impactful support you provide them?

• Are you willing to train and mentor account managers to sell financial and advisory services to demanding and sophisticated clients, in a variety of sectors and segments?

• Are you exceptional at prioritizing and managing multiple stakeholders in a collaborative and innovative work environment?

• Are you a team player who creates lasting and trusting relationships with your peers, business contacts and external partners?

• Are you able to drive negotiations and partnerships with businesses and decision makers at the highest levels?

You will also stand out in our selection process if:

• In addition to an undergraduate degree, you possess professional credentials such as a MBA, CPA, CFA, PMP, or CMC.

• You have a track record of inspiring, influencing, and engaging both colleagues, clients, and connections in your professional network.

A valid driver's license and access to a vehicle is required.

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail] .

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.