Manager, Business Applications

COFOMO; Montreal (administrative region); Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness program

24/7 telemedicine access

Hybrid work environment

Career development plans

Social club and events

Job summary

COFOMO is seeking a Product Owner to lead a SaaS platform portfolio, shaping its evolution with clear roadmaps and prioritized project requests. You will enforce governance, manage vendor relationships, and coach project teams while ensuring documentation and analytics support strategic decisions.

The role requires strong bilingual communication, experience in CRM/ERP administration, and a track record of delivering governance-focused improvements in a hybrid work environment.

Qualifications

• Bachelor's degree in IT, MIS, or related field.
• 5–8 years in business applications management, with at least 2 years as Product Owner/Platform Owner.
• Experience in CRM and ERP platform administration.
• Knowledge of DealCloud, Allvue, iLevel, or NetSuite is an asset.
• Experience negotiating with vendors and managing contracts.
• Experience in team management and coordinating offshore resources.
• Master application governance practices: access management, data integrity, and change management.
• Ability to translate business needs into analyses, reports and deliverables for senior stakeholders.

Responsibilities

• Act as the Product Owner of a SaaS platform portfolio and ensure its evolution.
• Define and maintain platform roadmaps based on business needs and priorities.
• Manage requests for new projects by collecting, documenting, and prioritizing needs.
• Establish governance practices including access control, data integrity, and change management.
• Provide user support and problem solving for applications.
• Maintain technical and vendor documentation.
• Lead vendor negotiations on pricing, SLAs, and contracts.
• Follow up on contract renewals per budgets and needs.
• Maintain vendor relationships and manage escalations.
• Perform technology watch to optimize the portfolio and reduce supplier risks.
• Supervise resources responsible for business applications and assigned teams.
• Coach and develop team members.

Skills

Product ownership

Platform governance

Vendor negotiation

Team management

Requirements gathering

Change management

Education

Bachelor's degree in IT/MIS/Business Admin

Tools

Workato

CRM platforms

ERP platforms

NetSuite

Job description

Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities you'll have :**- Act as the Product Owner of a SaaS platform portfolio and ensure its evolution;- Define and maintain platform roadmaps based on business needs and organizational priorities;- Manage requests for new projects and applications by collecting, documenting, and prioritizing needs and requirements;- Establish and enforce application governance practices, including access control, data integrity, and change management;- Provide technical and functional support to users and solve problems;- Maintain centralized, up-to-date and accessible technical and vendor documentation;- Lead negotiations with vendors regarding pricing, service levels, and contract terms;- Follow up on contract renewals according to budgets and business needs;- Maintain relationships with vendors, evaluate the quality of services and manage escalations when required;- Perform a technology watch in order to optimize the application portfolio and reduce the risks related to suppliers;- Supervise the resources responsible for business applications as well as the assigned teams;- Support team members through coaching, mentoring and professional development;- Implement responsibility and accountability models to clarify roles within teams;- Foster a culture of accountability, performance and continuous improvement;- Generate analytics and reports from application data to support business activities and decision-making;- Support stakeholders by turning reporting needs into actionable solutions and deliverables.**The profile we are looking for is as follows:**- Bachelor's degree in information technology, management information systems, business administration or a related field;- Have five to eight years of experience in business application management, including at least two years as a Product Owner, Platform Owner or Application Manager for a SaaS portfolio;- Master business analysis, including requirements gathering and process mapping;- Demonstrate experience in CRM and ERP platform administration;- Knowledge of DealCloud, Allvue, iLevel or NetSuite platforms (an asset);- Experience negotiating with vendors, managing contracts, and tracking service levels;- Experience in team management, including supporting internal resources and coordinating outsourced or offshore teams;- Master application governance practices, including access management, data integrity, change management, and integration tools such as Workato;- Develop and maintain rigorous documentation of technical and supplier information;- Possess the ability to translate business needs into analyses, reports and deliverables for senior-level stakeholders;- Knowledge of financial, regulated or professional services environments (an asset);- Fluent in French and English, both oral and written.* Competitive compensation and benefits* Wellness program* 24/7 telemedicine access* Support for legal, accounting, and mental health needs* Focus on growth, development, and skills enhancement* Personalized career plan and tailored guidance* Hybrid work environment* Active social club and year-round events- ### Latest technologies and best practicesLeverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.You are recognized and valued for your skills, expertise, and, most importantly, your potential. That's how we measure value here.We hire people based on talent. Period.Everyone matters, everyone's voice counts, and everyone is respected.COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE.