Managed Services Administrator, Sarnia, ON

BearCom Canada

London

On-site

CAD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Virtual Healthcare

Tuition Reimbursement

On-site parking

Paid Vacation & Time Off

RRSP Plan

Job summary

BearCom Canada is seeking a Managed Service Administrator to join our Ontario team. The role focuses on implementing and operating a wide variety of managed systems and services, with a customer-facing component and rotating on-call duties.

Candidates should have at least two years of experience in mission-critical managed services, strong LAN/WAN knowledge, and familiarity with Windows and Linux servers, virtualization, VoIP, and scripting.

Qualifications

Minimum two years of experience implementing mission-critical managed services.
Knowledge of Layer 2 and Layer 3 networks is essential.
Certifications in networking or servers are a plus; related education is an asset.

Responsibilities

Implement and operate a wide variety of managed systems and services.
Customer-facing role with rotating on-call duties.
Document configurations and maintain system processes.

Skills

LAN/WAN networking

TCP/IP protocols

Windows/Linux servers

Virtualization (VMware/Hyper-V)

VoIP/SIP/Asterisk

Scripting (Perl/PHP/Python)

LAMP stack

SNMP monitoring

Security best practices

Customer-facing support

Education

Diploma in Office Administration

Tools

Nagios

Linux

Windows Server

VMware vSphere

Hyper-V

MySQL

PostgreSQL

MS SQL

Job description

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
Partnerships with Motorola, JVC Kenwood, Avigilon, and more
75+ Branches Across North America with U.S. HQ in Dallas, TX

About BearCom:

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, and more
75+ Branches Across North America with U.S. HQ in Dallas, TX

Responsibilities:

Working in the managed services team, the administrator will be responsible for implementing and operating a wide variety of managed systems and services. This role will be customer-facing at least of the time. Rotating on-call will be required.

Preferred Qualifications:

The Managed Service Administrator will have a minimum of two years of demonstrated experience implementing mission-critical managed services and systems. Your knowledge of both Layer 2 and Layer 3 networks will be an essential component for success. Professional network or server certifications would be a plus. Applicable post-secondary education (e.g., diploma in Office Administration) would be an asset.

Technical Skills Summary:

A demonstrated knowledge of both LAN and WAN networking protocols (both Layer 2 and Layer 3)
Understanding of TCP/IP protocols such as OSPF, EIGRP, IGRP, MPLS, VLAN, IPSec, L2TP, etc.
Knowledge of Internet related protocols such as IMAP, POP, SMTP, HTTP, DNS, LDAP etc.
Experience working with a variety of Layer 2 and 3 networking hardware from different vendors
Candidate should have experience monitoring and operating a wide area network (ie. Municipal network, public safety network, Education wireless networks, WISP networks, etc.)
Working knowledge and ability to support servers running Windows Server 2016, Windows 2012, Debian and other forms of Linux
Experience deploying and operating database servers including MySQL, PostGres and Microsoft SQL
Experience operating virtualization systems like VMWare VSphere, Microsoft Hyper-V, in production environments
Experience with telephony, Voice Over IP (VoIP), SIP and PBXes, related peripherals, including Asterisk
Experience optimizing tasks with scripts built in environments like Perl, PHP, Python, etc.
Experience running production servers in a LAMP Environment (Linux, Apache, MySQL, PHP)
Experience operating SNMP network monitoring and management systems, preferably Linux-based Nagios
Working knowledge of security best practices for systems in a mission-critical environment

Soft Skills Summary:

Exceptional communication and interpersonal skills are required
The ability to make/execute decisions and set priorities within a team, without direct supervision
maintaining documentation and diagrams using tools like MS Word and Visio
demonstrate exceptional customer service and technical support skills
ability to build solutions and troubleshoot problems in a demanding, fast-paced mission critical environment

Summary Of Requirements:

Must pass a police or criminal history check - this will be an ongoing condition of employment.
Must possess a valid Ontario driver’s license, be eligible for insurance and maintain clean driving history
Daily travel between office and customer locations in Ontario may be required
This position requires a combination of sitting, standing, climbing, walking and moderate to heavy lifting

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

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