Customer Service Representative Grande Prairie AB

Paycom; Grande Prairie; Hybrid; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Long-Term Disability Insurance

Life Insurance

Paid Vacation

RRSP Plan

Employee Referral Bonus

Tuition Reimbursement

On-site parking

Company Recognition Program

Job summary

BearCom is hiring a Customer Service Representative to provide quality service to customers and internal teams. You will be the central contact to drive satisfaction and business growth through accurate order processing and problem resolution.

Responsibilities include handling calls and emails, verifying packing slips, tracking shipments, and supporting cross-functional teams. The role requires a Monday–Friday 8am–5pm schedule and a proactive, team-oriented attitude.

Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport with the team.
• Multitask oriented and customer-focused.
• Enthusiasm for customer service and commitment to customers.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.

Responsibilities

• Answer and respond to incoming customer calls and inquiries.
• Verify accuracy of packing slips for orders.
• Ensure quality control for order accuracy.
• Troubleshoot product/service questions and order status with various departments.
• Handle shipping and track shipments with multiple carriers.
• Perform general office duties including receptionist tasks.
• Participate in special projects for the department.

Skills

PC literate

Internet familiarity

Customer service

Telephone etiquette

Multitasking

Team player

Problem solving

Communication skills

Office equipment knowledge

Availability Mon-Fri 8-5

Report to General Manager

Background checks

Job description

Overview

Salary Range

$21.00 - $25.00 Hourly

Description

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75+ Branches Across North America with U.S. HQ in Dallas, TX

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Responsibilities:

• Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
• May be asked to participate in special projects related to department.

Preferred Qualifications:

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program