Mall Security & Dispatch Specialist

Allied Universal; Toronto; On-site; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Career growth

Professional work environment

Job summary

Allied Universal is seeking a Security Guard - Premium Mall in Etobicoke, ON. This full-time role involves foot patrols, dispatch duties, and customer service within a busy shopping centre. You will act as a central point of contact for the security team and coordinate responses to incidents and emergencies.

The ideal candidate holds a valid Ontario Security Guard License, First Aid/CPR, and a valid G license. Strong communication, calm decision-making, and teamwork are essential.

Qualifications

• Valid Ontario Security Guard License.
• First Aid and CPR certification.
• Valid G Ontario Driver's license and clean abstract.
• Previous security experience in retail/commercial/customer service is an asset.
• Strong verbal and written communication skills.
• Ability to stay calm and make sound decisions during emergencies.
• Excellent conflict resolution and de-escalation skills.
• Basic computer proficiency and report-writing abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct interior and exterior foot patrols of the mall and surrounding property.
• Perform mobile patrols of parking facilities and exterior areas as required.
• Answer incoming calls and dispatch calls for service to security team members.
• Maintain radio communications and coordinate responses to incidents and emergencies.
• Respond to alarms, disturbances, medical emergencies, and other incidents.
• De-escalate conflicts and manage challenging situations using effective communication techniques.
• Provide exceptional customer service to shoppers, tenants, retailers, and visitors.
• Assist with emergency response procedures, evacuations, and incident management.
• Monitor security systems, CCTV, and communication equipment as required.
• Complete detailed incident reports, occurrence reports, and daily activity logs.
• Liaise with emergency services, mall management, and external stakeholders when necessary.
• Enforce property rules, policies, and procedures while maintaining a professional presence.
• Support the overall safety and security of the shopping center environment.

Skills

Patrol operations

Dispatch coordination

Emergency response

Communication skills

Conflict de-escalation

Report writing

Customer service

Teamwork

Tools

CCTV systems

Radio communications

Computer literacy

Job description

Allied Universal is seeking a Security Guard - Premium Mall in Etobicoke, ON. This full-time role involves foot patrols, dispatch duties, and customer service within a busy shopping centre. You will act as a central point of contact for the security team and coordinate responses to incidents and emergencies.

The ideal candidate holds a valid Ontario Security Guard License, First Aid/CPR, and a valid G license. Strong communication, calm decision-making, and teamwork are essential.