Mall Patrol at Toronto Eaton Centre

Paladin Security; Toronto; On-site; CAD 27,000 - 39,000; Part time

Benefits offered by this job

Daily pay options

Benefits package

Job summary

Paladin Security is hiring for a Mall Patrol Guard at the Toronto Eaton Centre. This part-time role offers a $24.00 per hour pay rate with various 12-hour shifts. OT is governed by Averaging Agreement after 88 hours.

On-site site duties include interior patrols, visible security presence, incident reporting, and assistance to visitors. Required are a valid Ontario Security License (or ability to obtain one), First Aid & CPR Level C, legal work status in Canada, and stamina for long shifts.

Qualifications

• Valid Security License in Ontario or ability to obtain one.
• First Aid & CPR Level C certification from a WSIB-approved provider.
• Legal authorization to work in Canada.
• Ability to stand and walk for extended periods during 12-hour shifts.
• Clear written communication for detailed report writing.
• Willingness to complete Paladin's Use of Force (UOF) and MOAB certification if needed.

Responsibilities

• Conduct regular interior patrols throughout common areas, corridors, entrances, and exits.
• Maintain a visible presence to deter theft, vandalism, and unauthorized activity.
• Monitor shopper and tenant activity to identify and address potential safety or security concerns.
• Respond to incidents, including disturbances, medical calls, thefts, and emergencies.
• Provide customer service by assisting visitors with directions and general inquiries.
• Enforce mall policies, including loitering and trespass guidelines.
• Work with dispatch, supervisors, and team members to coordinate responses.
• Complete accurate, detailed incident reports and daily logs promptly.
• Assist with crowd management during peak hours, major sales, and events.
• Support emergency procedures, evacuations, and coordination with emergency services.

Skills

Situational awareness

Observation

Communication

Customer service

Job description

Title: Mall Patrol Guard
Employment Type: Part Time
Pay Rate: $24.00 per hour
Site: Toronto Eaton Centre
Schedule: Various 12-hour shifts
OT Method: Averaging Agreement (AA) after 88 hours

Internal Posting Date: October 21st 2026

Internal Closing Date: October 27th 2026

External Closing Date: October 31st, 2026

Site Overview

Located in the heart of downtown Toronto, Toronto Eaton Centre is one of Canada’s premier retail destinations. Operating in a fast-paced and dynamic environment, the site experiences high daily foot traffic across a vast selection of retailers, corridors, and public spaces.

What You'll Be Doing

Conduct regular interior patrols throughout common areas, corridors, entrances, and exits.

Maintain a visible presence to deter theft, vandalism, and unauthorized activity.

Monitor shopper and tenant activity to identify and address potential safety or security concerns.

Respond promptly to incidents, including disturbances, medical calls, thefts, and emergency situations.

Provide customer service by assisting visitors with directions and general inquiries.

Enforce mall policies, including loitering and trespass guidelines.

Work alongside dispatch, supervisors, and team members to coordinate response efforts.

Complete accurate, detailed incident reports and daily logs in a timely manner.

Assist with crowd management during peak hours, major sales, and special events.

Support emergency procedures, evacuations, and coordination with emergency services.

Must Haves

Valid Security License in the province of Ontario (or ability to obtain one).

Valid Standard First Aid & CPR Level C certification from a WSIB-approved provider.

Legal authorization to work in Canada.

Ability to stand and walk for extended periods during 12-hour shifts.

Strong situational awareness, observation, and communication skills.

Ability to stay calm, professional, and composed in high-pressure situations.

Clear written communication for detailed report writing.

Willingness to complete Paladin's Use of Force (UOF) and Management of Aggressive Behavior (MOAB) certification program prior to onboarding if not already held.

Nice-to-Haves

Previous security experience in a retail, mall, or high-volume environment.

What's In It For You?

Opportunities for ongoing training and professional development.

Competitive compensation and benefits package.

Access to daily pay options ("Work today, get paid today!").

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.