Major Account Manager

KYOCERA Document Solutions Canada, Ltd.; Kitchener; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a leading company as a Major Account Manager, focusing on building strong client relationships and driving sales in the office equipment sector. You will leverage your expertise in B2B sales to develop strategies, respond to customer needs, and ensure customer satisfaction while achieving revenue targets. This role requires excellent communication skills, a solid understanding of market trends, and a strong ability to engage clients effectively.

Qualifications

• Minimum five years of sales experience in office equipment.
• Proven track record in B2B sales.
• Strong communication and presentation skills.

Responsibilities

• Establish and build relationships with customers.
• Lead RFP response processes with internal stakeholders.
• Deliver product demonstrations and end user training.

Skills

Communication

Presentation

Relationship Building

Education

Bachelor’s degree in Marketing, Commerce, Business Management

Tools

Microsoft Office 365

Job description

When you join Kyocera Document Solutions Canada, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change, which does not come around every day. If you are a passionate individual driven by challenges and want to be an agent of change and a driver of growth, then Kyocera Document Solutions Canada is the right company for you.

About the Role

As a Major Account Manager your focus will be to maintain client accounts and serve as their main point of contact. This role involves addressing customer needs and concerns while building and maintaining strong relationships. In addition, you will identify opportunities to develop new business with existing clients and provide product demonstrations and training to clients and end-users. To excel in this role, you must have excellent communication skills, experience with full cycle sales, and the skills set to build strong relationships.

Major Duties and Responsibilities

• Establish and build strong working relationships with existing and new customer base.
• Lead the coordination and response process for Requests for Proposals (RFPs) with internal stakeholders.
• Stay informed about the latest company products, services, and market trends to provide informed recommendations.
• Develop a good understanding of customer needs to make appropriate recommendations.
• Identify opportunities and develop strategies for new business with existing clients.
• Create customized professional presentations for clients to present to Executives to capture Kyocera History, product knowledge, document solutions, localized capacities, and market analysis.
• Create a strategic Business Plan for each account, to create a relationship and credibility to influence the tender process.
• Quarterly meeting with accounts to review established KPIs. Based on the outcome of the meeting, fleet optimization and follow-up discussions may be required.
• Manage, control, and execute plans for Sales, Service, IT Services, Managed Print Services, Marketing, Profit, expense, and growth for all business products.
• Deliver product demonstrations and end user training when required.
• Communicate with customers on a day-to-day basis, address any concerns, and provide excellent service.
• Achieve revenue targets by selling office equipment and software solutions in designated territory.
• Prepare reports monthly that summarize results and recommendations for management and internal staff.

Qualifications

Required :

• Minimum five (5) years of sales experience in office equipment with a focus on copier / printer sales.
• Bachelor’s degree in Marketing, Commerce, Business Management, or equivalent industry experience
• Proven track record in B2B sales.
• Strong presentation and communication skills, with the ability to engage effectively with clients and other stakeholders.
• Working knowledge of Microsoft Office 365.
• Ability to work with extremely confidential information in a professional, discreet manner.
• Valid driver’s license and acceptable driving record necessary.

Preferred :

• Experience working with project management processes and tools.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this job description.