Maintenance Technician

Roar Communications Inc.; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative media provider seeks a Venue Maintenance & Tech Specialist to ensure the operational integrity of digital technologies across various venues. This role combines technical expertise with strong interpersonal skills, as you will troubleshoot hardware and software issues, configure Wi-Fi networks, and maintain relationships with venue staff. Your expertise in Android OS and networking technologies will be crucial in delivering exceptional service. Join a dynamic team that values creativity and technical proficiency in a fast-paced environment that embraces the future of advertising.

Qualifications

• Strong knowledge of Android OS, including tablet configuration and troubleshooting.
• Expertise in networking technologies, including Wi-Fi router setup and diagnosing connectivity issues.

Responsibilities

• Diagnose and resolve hardware and software issues on digital tablets and wall screens.
• Interact with venue staff to strengthen relationships and ensure satisfaction.

Skills

Android OS

Networking Technologies

Interpersonal Skills

Problem-Solving Skills

Tools

Network Analyzers

Signal Strength Meters

Job description

Direct message the job poster from Roar Communications Inc.

Program Manager and Expert in Digital Signage Delivery |Experienced Project Manager

Company Description

Roar Communications Inc. is an independent specialty media provider that believes in the power of out-of-home advertising as an essential component of omnichannel marketing strategies. We specialize in Place-based Digital Tabletops, Wall Screens, Static Banners, Special Execution & Experiential advertising.

Job Overview

As a Venue Maintenance & Tech Specialist, you will be responsible for the ongoing maintenance, troubleshooting, and technical support of digital and networking equipment at various venues in Toronto and surrounding areas.

Utilizing a weekly route sheet provided by head office, you will ensure the operational integrity of venue technologies, including digital tabletops, wall screens, Android-based tablets, network routers, Wi-Fi extenders, and static banners.

This role demands a blend of advanced technical expertise, network troubleshooting proficiency, and strong interpersonal skills to maintain and enhance venue relationships.

Key Responsibilities

Technical Maintenance & Troubleshooting:

• Diagnose and resolve hardware and software issues on digital tablets and digital wall screens, ensuring optimal performance.
• Configure, install, and troubleshoot Wi-Fi networks, including routers, extenders, and other networking devices, to maintain reliable connectivity.
• Perform advanced diagnostics on network performance, addressing issues such as signal interference, IP conflicts, and bandwidth limitations.
• Repair or replace defective components on-site using provided parts or replacement products, ensuring minimal downtime.
  
  

Venue Engagement:

• Professionally interact with venue principals and staff to strengthen relationships and ensure satisfaction with Roar’s services.
• Provide clear, concise updates to venue management regarding maintenance activities and issue resolutions.
  

Inventory & Reporting:

• Maintain accurate inventory records of parts, tools, and replacement products.
• Update maintenance and repair statuses daily via provided reporting tools to ensure transparency and operational efficiency.
  

Collaboration with Support Teams:

• Escalate complex technical or content-related issues to content or technical support staff, coordinating closely to resolve problems before departing the venue.
• Document unresolved issues thoroughly for follow-up by support teams, ensuring seamless communication.
  

Job Requirements

Technical Proficiency:

• Strong knowledge of Android OS, including tablet configuration, app management, and troubleshooting.
• Expertise in networking technologies, including Wi-Fi router setup, extender configuration, and diagnosing connectivity issues (e.g., DHCP, DNS, NAT).
• Familiarity with tools such as network analyzers, ping/traceroute, and signal strength meters for troubleshooting WiFi and LAN issues.
• Experience with hardware diagnostics and repair, including replacing components in digital displays or tablets.
  

Professional Skills:

• Exceptional interpersonal and communication skills, with a professional demeanor suitable for client-facing interactions.
• Fluent in English, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Strong problem-solving skills and the ability to work independently under minimal supervision.
  

Availability & Logistics:

• Must be available during daytime hours, Monday through Friday, with occasional weekend work as needed.
• Access to a reliable vehicle is required for travel to venues in Toronto and surrounding areas.
• Must reside in Toronto or immediate vicinity.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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