Application & Infrastructure Analyst II

City Of Edmonton; Edmonton; Hybrid; CAD 51,000 - 65,000; Full time

Job summary

City of Edmonton seeks an Applications & Infrastructure Analyst II for the Edmonton Police Service's Video and Digital Evidence Systems Unit. The role focuses on analyzing requirements, designing test suites for third‑party and in‑house apps, and delivering end‑to‑end IT solutions within an established architecture.

They provide mentorship and coordinate with vendors to maintain system stability. The position emphasizes hands‑on testing, complex problem solving, and ongoing support for critical

Qualifications

• Degree in a related discipline with four years of relevant experience or
• Post-secondary diploma with five years of relevant experience or
• One-year certificate with seven years of relevant experience.

Responsibilities

• Perform complex end-to-end solution delivery for small system designs or enhancements to large systems.
• Lead or contribute to system enhancements that may impact multiple applications, teams, or business areas.
• Design and implement solutions using approved systems analysis and design methodologies and conduct hands‑on testing, regression testing, and validation before deployment.
• Act as a specialized technical resource with deep expertise in assigned technologies and awareness of integration with adjoining systems.
• Diagnose and resolve complex application and system issues, including escalated break‑fix problems, equipment malfunctions, and unusual system performance issues.
• Coordinate complex troubleshooting with IT professionals, vendors, and stakeholders and implement remedial actions to restore stability.
• Execute operational projects, planned enhancements, maintenance, and support activities for assigned applications and infrastructure.
• Support existing and new technologies and ensure that solutions remain current, reliable, and aligned with operational requirements.
• Provide regular status updates to senior staff or project managers and ensure solutions adhere to Edmonton Police Service IT architectural standards, processes, and procedures.
• Provide guidance, mentorship, and direction to less experienced team members, including delegating tasks within assigned projects.
• Research and evaluate hardware and software solutions and contribute technical input to proposals, implementation plans, proof‑of‑concepts, recommendations, long‑range planning, and technology roadmaps.

Skills

Analytical skills

Problem solving

Mentoring

Teamwork

Interpersonal skills

Education

Degree in related discipline

Post-secondary diploma in related discipline

One-year related certificate

Tools

Axon suite

Genetec Clearance

Genetec Security Center

Microsoft Esri

SaaS video solutions

Video analytics

End-user training

Job description

Job Description - Application & Infrastructure Analyst II (56082)

Job Description

Application & Infrastructure Analyst II

Job Number

Job Number: 56082

The Video and Digital Evidence Systems Unit (VDESU) of the Edmonton Police Service (EPS) requires an Applications and Infrastructure Analyst II who is self-motivated and organized with exceptional technical, application development, testing and interpersonal skills. This position will analyze business requirements, specifications and meet with Subject Matter Experts (SME) with a focus on creating a suite of automated tests for both 3rd party and custom developed applications – for a portfolio of mission-critical EPS applications. This position is part of a team that provides application support for business users and other stakeholders.

Responsibilities will include:

• Perform complex end-to-end solution delivery for small system designs or enhancements to large systems, including research, feasibility analysis, impact assessment, design, development, testing, implementation, and maintenance.
• Lead or contribute to system enhancements that may impact multiple applications, teams, or business areas.
• Design and implement solutions using approved systems analysis and design methodologies and conduct hands‑on testing, regression testing, and validation before deployment.
• Act as a specialized technical resource with deep expertise in assigned technologies and awareness of integration with adjoining systems.
• Diagnose and resolve complex application and system issues, including escalated break‑fix problems, equipment malfunctions, and unusual system performance issues.
• Coordinate complex troubleshooting with IT professionals, vendors, and stakeholders and implement remedial actions to restore stability.
• Execute operational projects, planned enhancements, maintenance, and support activities for assigned applications and infrastructure.
• Support existing and new technologies and ensure that solutions remain current, reliable, and aligned with operational requirements.
• Provide regular status updates to senior staff or project managers and ensure solutions adhere to Edmonton Police Service IT architectural standards, processes, and procedures.
• Provide guidance, mentorship, and direction to less experienced team members, including delegating tasks within assigned projects.
• Research and evaluate hardware and software solutions and contribute technical input to proposals, implementation plans, proof‑of‑concepts, recommendations, long‑range planning, and technology roadmaps.
• Perform related duties as required.

Qualifications

• Degree in a related discipline and four (4) years relevant experience OR Post secondary diploma in a related discipline and five (5) years relevant experience OR one (1) year related certificate and seven (7) years relevant experience.
• Specialized knowledge and skills in specific technologies, with awareness of adjoining video technologies and systems.
• Ability to perform complex end-to-end solution delivery and maintenance.
• Strong analytical, judgment, creativity, and problem‑solving skills.
• Understanding of City of Edmonton IT architectural standards, processes, and procedures.
• Ability to mentor and guide less experienced staff and work effectively independently and within a team environment.
• Experience with the Axon suite of products, Genetec Clearance, Genetec Security Center, Microsoft Esri, SaaS video solutions, video analysis or analytics, and end‑user training is required.
• Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA), Systems Security Certified Practitioner (SSCP), or Microsoft Certified: Azure Administrator Associate would be considered an asset.
• A valid Class 5 Alberta Driver's Licence, or provincial equivalent, with a satisfactory driving record is required and must be maintained throughout employment.

Hours of Work: 40 hours per week, Monday - Friday. Hours of work may be subject to the terms and conditions of variable hours of work program.

Salary Range: 21B, Salary Grade: 034, $51.18 - $65.31 (Hourly); $4,094.50 - $5,224.80 (Bi-Weekly); $106,865.93 - $136,367.28 (Annually).
The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.

• Please include a current resume and cover letter with your online application.

• Applicants may be tested.
• This posting is limited to internal applicants and permanent employees on layoff. Please include your payroll number.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security
  Re-Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.

Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Services (IQAS) (https://alberta.ca/international-qualifications-assessment.aspx) or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Service of Canada (https://canalliance.org/en/default.html). Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

Edmonton rests in the heart of treaty six territory in Alberta and the homelands of the Metis Nation.

HR Consultant: KJ

Classification Title : Application & Infrastructure Analyst II