Mail Center Manager - Toronto Canada

iPostal1; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Two-week paid training

Job summary

iPostal1 in Toronto, ON is seeking a proactive Mail Center Manager to lead in-office operations. You will handle customer interactions, mail processing, and daily administrative tasks with a focus on service quality and efficiency.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and maintains confidentiality. A two-week paid training starts Day 1, and regular weekday hours apply in a non-remote setting.

Qualifications

• Customer service experience.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Discard, shred, or forward mail as directed by customers.
• Answer inbound calls and in person inquiries promptly and professionally.
• Assist customers in person to retrieve their mail.
• Determine level of assistance and escalate when needed.
• Provide information positively and empathetically to build client relationships.
• Maintain inventory of mail and office supplies and prompt reorder requests.
• Support corporate office during busy times with customer service duties.

Skills

Customer service

Communication

Organization

Office coordination

Confidential mail handling

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Toronto, Ontario office in Canada. There will be a two-week paid training that starts on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and escalte when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.