MAC Cross Iron Mall - Keyholder Full Time - Calgary AB

Estée Lauder Companies; Calgary; On-site; CAD 38,000 - 52,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering a smoothly run store and outstanding customer service.

You will coach the sales team, model authentic, personalized service, and ensure targets for sales and customer satisfaction are met. Cash handling, opening and closing the store on a rota, and weekend/evening shifts are part of the role.

Qualifications

• Proven retail experience, preferably cosmetics.
• Ability to deliver inspirational, authentic and personalized customer service.
• Desirable: cash reconciliation and opening/closing procedures.
• Experience supervising, coaching/mentoring to meet sales targets.
• Flexibility to work retail hours including nights, weekends and events.
• Experience with retail POS software.
• Must show proof of right to live and work in the country if invited to interview.

Responsibilities

• Support Store Manager and Assistant Manager to run the store smoothly.
• Lead by example with coaching and mentoring of the sales team.
• Provide inspirational, authentic and personalized customer service to achieve targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Work retail hours including days, nights, weekends and events.

Skills

Retail experience

Customer service

Coaching/mentoring

Cash handling

Tools

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview