M365 Admin Operations Support

PeoplePilot; Vancouver; On-site; CAD 85,000 - 120,000; Full time

Job summary

PeoplePilot is seeking a skilled M365 Admin Operations Support specialist for an onsite role in Vancouver, British Columbia.

You will manage incidents, perform SharePoint Online administration, and support end users, with Power Platform monitoring and SOPs. Collaboration with service desk, technical leads, and offshore teams will be essential to ensure seamless operations.

Qualifications

• 6+ years of IT experience with hands-on M365 administration.
• Experience supporting SharePoint Online and Microsoft 365 services.
• Experience handling incidents, requests, migrations, and end-user support queries.
• Proficient with Power Platform (Power Apps/Automate) and related connectors.
• Familiarity with Microsoft 365 admin centers and Entra ID concepts.
• Experience with ITIL processes for incident, request, problem, change, release and knowledge management.

Responsibilities

• Handle incidents, service requests, access issues, and end-user support for M365.
• Support SharePoint Online sites, permissions, lists, libraries, and document management.
• Assist with migrations, content copy/move requests, and site maintenance.
• Monitor Power Platform environments and troubleshoot workflows.
• Prepare SOPs, runbooks, technical notes, operational reports, and knowledge articles.

Skills

IT experience

M365 administration

SharePoint Online administration

Power Platform (Power Apps/Automate)

Azure Entra ID concepts

ITIL processes

End-user support

SOPs & runbooks writing

Tools

SharePoint Online

Power Apps

Power Automate

Microsoft 365 admin center

Entra ID / Azure AD

Job description

PeoplePilot is hiring an M365 Admin Operations Support specialist for an onsite role in Vancouver, British Columbia.

Must-have skills:

- 6+ years of IT experience with hands-on Microsoft 365 administration and operations support

- Experience supporting SharePoint Online, Microsoft 365 collaboration sites, permissions, lists, libraries, metadata, search, pages, and document management

- Experience handling SharePoint Online incidents, service requests, access issues, migration support, content copy/move requests, and end-user support queries

- Working experience with Power Platform, including Power Apps, Power Automate, connectors, approvals, workflow troubleshooting, and environment monitoring

- Understanding of Microsoft 365 admin center, SharePoint admin center, Power Platform admin center, and basic Entra ID user/group concepts

- Experience with ticketing tools and ITIL processes for incident, service request, problem, change, release, and knowledge management

- Experience preparing SOPs, runbooks, technical notes, operational reports, ticket analysis, and knowledge articles

- Good communication skills with business users, service desk teams, technical leads, stakeholders, and offshore support teams