Luxury Sales & Client Experience Specialist

Atlas Copco; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

Hermès Canada is seeking a Vendeur who will be the ambassador of the house, delivering warmth, courtesy, elegance, and the brand's cultural values to our clients in a luxury store environment.

You will warmly welcome clients, develop sales, provide in-depth product knowledge, and build a loyal client base. You will also act as a style ambassador, curate complete looks, and uphold privacy and service standards while working to achieve sales goals.

Qualifications

• 5+ years' experience in client focused sales in the luxury sector.
• Luxury retail or experience selling Ready-to-Wear, Shoes, Watches, Leather and Fine Jewelry is an asset.
• Demonstrates exceptional styling skills with the ability to curate complete looks across multiple métiers (ready-to-wear, fashion accessories, footwear and lifestyle).
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.

Responsibilities

• Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance and the cultural values which are an intricate part of the Hermès maison.
• Express enthusiasm for the stories and products of Hermès and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
• Act as a style ambassador, inspiring clients through an acute sense of fashion, attention to details and knowledge of trends.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold Group and Subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in your personal development.

Skills

Luxury sales

Client relations

Styling

Availability

Job description

Hermès Canada is seeking a Vendeur who will be the ambassador of the house, delivering warmth, courtesy, elegance, and the brand's cultural values to our clients in a luxury store environment.

You will warmly welcome clients, develop sales, provide in-depth product knowledge, and build a loyal client base. You will also act as a style ambassador, curate complete looks, and uphold privacy and service standards while working to achieve sales goals.