Luxury Retail Specialist - Client Experience Ambassador

Hermès; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Hermès Canada in Vancouver is seeking a client-focused luxury retail professional to represent the brand in-store. Build relationships, deliver exceptional service, and help drive sales while upholding Hermès standards.

The role requires a genuine passion for luxury goods, strong communication, and the ability to work flexible hours. You will welcome clients, share product knowledge, and contribute to client loyalty while maintaining store procedures.

Qualifications

• 2+ years of client-focused sales experience in retail.
• Experience in luxury retail or selling key categories (Ready-to-Wear, Shoes, Watches, Leather, Jewelry) is a plus.
• Ability to deliver exceptional customer service and build client connections.

Responsibilities

• Be the ambassador of Hermès to clients with warmth, courtesy and elegance.
• Provide product knowledge and exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication; grow the client base.

Skills

Client-focused sales

Luxury retail experience

Customer service

Sales targets

Product knowledge

Job description

Hermès Canada in Vancouver is seeking a client-focused luxury retail professional to represent the brand in-store. Build relationships, deliver exceptional service, and help drive sales while upholding Hermès standards.

The role requires a genuine passion for luxury goods, strong communication, and the ability to work flexible hours. You will welcome clients, share product knowledge, and contribute to client loyalty while maintaining store procedures.