Luxury Retail Sales Specialist & Client Concierge

Hermes Paris; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Hermès Canada is seeking a client-focused sales professional to join our Vancouver store. You will warmly welcome clients, share product stories, and deliver exceptional service while building lasting client relationships.

The role requires 2+ years in luxury retail or fashion sales, a passion for achieving targets, and the ability to stand and lift up to 20 kg. Availability to support store needs is essential, with opportunities to grow within a global maison.

Qualifications

• 2+ years’ experience in client focused sales.
• Luxury retail or experience selling categories like Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
• Professional, team oriented, positive and flexible.
• Even tempered under pressure.
• Demonstrated ability to provide exceptional customer service and customer connections.
• Proven passion for selling and achieving sales targets.
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.

Responsibilities

• Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
• Express enthusiasm for the stories and products of Hermès and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold Group and Subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in your personal development.
• Other related duties.

Skills

Client focused sales

Luxury retail

Customer service

Sales targets

Team oriented

Resilience under pressure

Open availability

Physical ability (lift up to 20 kg)

Job description

Hermès Canada is seeking a client-focused sales professional to join our Vancouver store. You will warmly welcome clients, share product stories, and deliver exceptional service while building lasting client relationships.

The role requires 2+ years in luxury retail or fashion sales, a passion for achieving targets, and the ability to stand and lift up to 20 kg. Availability to support store needs is essential, with opportunities to grow within a global maison.