Luxury Boutique Sales Specialist — Elevate Client Experience

Hermès Paris; Vancouver; Hybrid; CAD 60,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Job summary

Hermès Canada is seeking a driven sales professional to join our Vancouver store. You will warmly welcome clients, present the full Hermès collection, and provide exceptional service to build lasting relationships.

The role focuses on achieving sales targets while upholding the brand's standards of elegance and discretion. You will develop product knowledge across categories and maintain store visuals, procedures, and client privacy.

Qualifications

• 2+ years’ experience in client focused sales.
• Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
• Professional, team oriented, positive and flexible.
• Even tempered while under pressure.
• Demonstrated ability to provide exceptional customer service and customer connections.
• Proven passion for selling and achieving sales targets.
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.

Responsibilities

• Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
• Express enthusiasm for the stories and products of Hermès and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold Group and Subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in your personal development.
• Other related duties.

Skills

Client-focused sales

Luxury retail

Exceptional customer service

Team oriented

Availability

Sales targets

Stamina

Job description

Hermès Canada is seeking a driven sales professional to join our Vancouver store. You will warmly welcome clients, present the full Hermès collection, and provide exceptional service to build lasting relationships.

The role focuses on achieving sales targets while upholding the brand's standards of elegance and discretion. You will develop product knowledge across categories and maintain store visuals, procedures, and client privacy.