Luxury Retail Team Lead

Samsonite International S.A.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager in Toronto to lead a premium client experience, drive sales, and coach staff within a luxury retail environment. You will uphold brand standards and foster a client-centric culture to enhance loyalty and store performance.

The role requires passion for luxury lifestyle, strong KPI focus, and flexible hours including nights and weekends in a dynamic Toronto area store. Join a team that rewards excellence and initiative.

Qualifications

• Understanding of the TUMI brand and passion for the lifestyle and products.
• Proven success in meeting sales goals and KPIs.
• Strong client service skills, preferably in luxury markets.
• Ability to lead by example and work with integrity.
• Ability to work nights, weekends, mornings, and holidays.

Responsibilities

• Meet and exceed personal sales and KPI targets.
• Plan, prioritize, and drive change with initiative.
• Train and develop store team; provide coaching and feedback.
• Communicate effectively; build client relationships.
• Maintain visual merchandising and client experience.
• Manage timecards and payroll accuracy.
• Follow company policies and procedures.

Skills

Brand passion

Collaborative mindset

Sales experience

Luxury market experience

KPI achievement

Flexible scheduling

Integrity

Time management

Physical capability

Job description

TUMI is seeking an Associate Manager in Toronto to lead a premium client experience, drive sales, and coach staff within a luxury retail environment. You will uphold brand standards and foster a client-centric culture to enhance loyalty and store performance.

The role requires passion for luxury lifestyle, strong KPI focus, and flexible hours including nights and weekends in a dynamic Toronto area store. Join a team that rewards excellence and initiative.