Luxury Retail Keyholder: Lead Store & Guest Experience

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Richmond; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

Job summary

SMCP is seeking a PT Keyholder at our Vancouver location to support store leadership, open and close procedures, and ensure an exceptional customer experience. You will showcase passion for fashion, coach a team, and drive KPIs while building lasting client relationships.

Ideal candidates have 1+ year in retail or customer service, with supervisory experience preferred, and a keen eye for current fashion trends. A flexible schedule including evenings and weekends is required.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Skills

Customer service

Retail sales

Team leadership

Job description

SMCP is seeking a PT Keyholder at our Vancouver location to support store leadership, open and close procedures, and ensure an exceptional customer experience. You will showcase passion for fashion, coach a team, and drive KPIs while building lasting client relationships.

Ideal candidates have 1+ year in retail or customer service, with supervisory experience preferred, and a keen eye for current fashion trends. A flexible schedule including evenings and weekends is required.