Luxury Lodge Overnight Front Office Lead

Fairmont; Municipality of Jasper; On-site; CAD 2,954,952 - 4,208,568; Full time

Benefits offered by this job

Starting pay $26.38/hour

Staff accommodation assistance

Complimentary meal per shift

Employee travel program discounts

Wellness program for staff

Job summary

Fairmont Jasper Park Lodge invites you to join as an Overnight Front Office Supervisor, leading a guest-focused team in our luxury setting. You will deliver sincere, personalized service and guide staff to turn moments into memories, ensuring outstanding guest experiences in a stunning Canadian Rockies environment.

You will report to the Front Office Manager and oversee service standards, training, and recognition while balancing front desk operations, charges, and room assignments to uphold

Qualifications

• Strong guest service experience is required.
• Knowledge of a Property Management System is required.
• Fluency in English is required.
• Valid Canadian Driver’s Licence is required.
• Experience with a hotel loyalty program is an asset.
• Ability to handle multiple tasks and guest requests.
• Excellent written and verbal communication and leadership skills.
• Organized, flexible and able to work under pressure.

Responsibilities

• Consistently offering professional, friendly and engaging service.
• Follow department policies, procedures and service standards.
• Ensure guest inquiries and complaints are handled with appropriate action.
• Balance all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires.
• Audit and post balance room and tax, review daily rebates for accuracy.
• Perform end-of-day duties for F&B POS and front desk systems.
• Ensure guest billing is accurate for Groups, Tour, FITs, and Individuals.
• Communicate in-house groups clearly to staff and ensure SAQ standards are met.

Skills

Guest service experience

Property Management System

Fluent English

Driver's Licence

Hotel loyalty program experience

Multitasking

Communication skills

Independence

Job description

Fairmont Jasper Park Lodge invites you to join as an Overnight Front Office Supervisor, leading a guest-focused team in our luxury setting. You will deliver sincere, personalized service and guide staff to turn moments into memories, ensuring outstanding guest experiences in a stunning Canadian Rockies environment.

You will report to the Front Office Manager and oversee service standards, training, and recognition while balancing front desk operations, charges, and room assignments to uphold